Responsibilities

• Sales & Lead Administration
• Update and maintain prospect and customer records within the CRM.
• Support prospecting activities using LinkedIn Sales Navigator to identify and connect with potential customers.
• Assist with follow-up communications after enquiries, demonstrations, quotations and exhibitions.
• Pass potential sales opportunities to the Marketing & Communications Manager where appropriate.
• Customer Communications
• Assist with customer journey communications for new InterRegs.NET and SelectRegs customers.
• Send customer feedback surveys and record responses.
• Process catalogue index requests accurately and within agreed timescales.
• Liaise with Customer Services to ensure customer enquiries are dealt with promptly.

Requirements

• Good written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Competent in Microsoft Office, particularly Outlook, Word and Excel.
• Willingness to learn CRM systems and marketing software.
• Comfortable communicating with customers by email, telephone and social networking platforms
• Ability to manage a varied workload and meet deadlines.
• Professional, reliable and customer-focused.

Preferred

• Experience of using LinkedIn, LinkedIn Sales Navigator or X.
• Experience of email marketing platforms.
• Experience in an administrative, customer service or marketing support role.
• Interest in B2B marketing.

Benefits

• Casual dress
• Company events
• Free parking