Responsibilities

• Lead the operational management of the Marketing & Business Development function and translate strategic priorities into deliverable work programmes.
• Develop and implement operational plans, policies, standards and governance across the function.
• Identify opportunities to improve marketing effectiveness, efficiency and commercial impact, making recommendations to the Group Head and Chief Commercial Officer.
• Lead, coach and develop direct reports, creating clear objectives, performance expectations and development plans.
• Oversee the Group website, digital platforms, marketing technology stack and external agencies.
• Ensure integrated campaigns are delivered effectively across service lines and jurisdictions.
• Own marketing governance, quality assurance, brand consistency and operational standards.
• Provide technical oversight of SEO, analytics, UX and digital optimisation.
• Lead the development of marketing operations supporting business development, including CRM adoption, lead management, campaign automation and marketing reporting.
• Develop dashboards, KPIs and insight to support commercial decision-making and pipeline visibility.

Requirements

• Degree in marketing, business or related discipline and/or CIM or equivalent professional qualification.
• 5+ years’ experience leading marketing operations within a regulated professional or financial services environment.
• Expert knowledge of marketing operations, CRM, digital platforms, analytics and campaign delivery.
• Experience influencing senior stakeholders and leading change across a support function.
• Demonstrable people leadership and supplier management experience.

Preferred

• Strong commercial awareness with the ability to translate strategy into operational delivery.
• Excellent communication and influencing skills with confidence engaging senior stakeholders.
• Ability to analyse complex information and recommend practical improvements.
• Highly organised with strong programme and project management capability.
• Commitment to developing others and building a high-performing team.
• Ability to balance operational delivery with continuous improvement and innovation.