Head of Digital Marketing & Performance

Liverpool, UK (Unknown)

Salary Not AvailableSenior LevelFull time

Posted 1 month ago

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Job Summary

Own and drive multi-channel digital growth at scale, turning data into ROI through test-and-learn, forecasting, and board-ready insights while aligning channel plans with trading goals and senior leadership expectations.

  • Growth ownership: lead acquisition, retention, and ROI across PPC, SEO, Paid Social, CRM/Email, Affiliates, Display, and Content.
  • Performance discipline: forecast, measure CAC/LTV, and run weekly reviews to optimize spend and outcomes with governance and KPI alignment.
  • Cross-functional leadership: partner with E‑commerce Director, Finance, and agencies to shape plans, reporting, and growth opportunities.

Job Description

Responsibilities

  • Owning acquisition and retention strategy across PPC, SEO, Paid Social, CRM, Email, Affiliates, Display and Content
  • Delivering qualified traffic, customer growth and ROI aligned to trading and revenue targets
  • Partnering with the E-commerce Director to align channel plans with trading, onsite performance and key campaigns
  • Working closely with Finance on CAC, LTV, forecasting and ROI performance
  • Leading weekly performance reviews, driving optimisation and continuous improvement
  • Owning forecasting, insight and board-level reporting for digital performance
  • Managing agencies and internal specialists against clear KPIs and budgets
  • Identifying growth opportunities through data, audience insight and customer behaviour
  • Maintaining strong control of digital spend, governance and measurement
  • Driving a test-and-learn culture to unlock new growth levers

Requirements

  • Proven experience leading digital growth / performance marketing at scale
  • Strong track record of delivering commercial outcomes, not just activity
  • Experience working closely with e-commerce, trading or commercial teams
  • Highly analytical with strong forecasting and performance management capability
  • Confident influencing senior stakeholders and presenting at board level
  • Comfortable operating in a high-accountability, results-driven environment
  • Strong understanding of ROI, budget control and performance governance
  • Experience in a multi-channel or multi-brand environment preferred

Preferred

  • Experience in a multi-channel or multi-brand environment preferred

Benefits

  • A commercially focused role with real ownership and impact
  • Close partnership with senior leadership
  • Opportunity to shape and scale digital performance across a recognised brand portfolio
  • Collaborative, growth-focused environment
love2shop logo

love2shop

Love2shop is the UK's #1 multi-store gift card brand and home to many of the country’s most-loved gifting and reward products.Love2shop is a leading UK employee and customer engagement company. It's Love2shop gift cards and voucher offer a fantastic choice of multi-retailer gifting rewards, helping businesses attract and retain employees and customers.With its award-winning digital platform, Love2shop enables clients to plan, launch, communicate and maintain incentive or reward programs with minimal effort while delivering performance improvement.Love2shop is a trading name of Park Retail Limited. (Part of the PayPoint group) Registered Office: (Reg. No. 00402152) of Valley Road, Birkenhead, Merseyside, CH41 7ED. Registered in England and Wales.Head Office: Love2shop, Floor 4, 20 Chapel Street, Liverpool, Merseyside, L3 9AGhttps://business.love2shop.co.uk/about-us/privacy-policy/

Founded in 1984
Liverpool, England, GBR
131 employees (20 in marketing)

Traffic Signals

Monthly Visitors
649.7K
Traffic Source Mix
Search
46.8%
Direct
45.4%
Referral
7%
Social
0.5%
Paid
0.3%

Headcount Trend

Current headcount: ~132

Marketing Team

Marketing Team Size
15 (11% of company)