Responsibilities

• Analysing customer behaviour to identify growth opportunities.
• Supporting experiments to improve customer retention and lifetime value.
• Helping launch new customer initiatives and commercial campaigns.
• Improving customer journeys across email, SMS, subscriptions and our website.
• Using data to identify problems and recommend solutions.
• Working closely with Product, Ecommerce, Data, Creative and Growth teams.
• Taking ownership of projects from idea through to execution.
• No two weeks will look the same.

Requirements

• A strong academic record (or other clear evidence of exceptional intellectual ability).
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Evidence of taking ownership early in your career - for example leading a project, delivering measurable results, running a university society, or building a side project.
• A genuine interest in ecommerce, consumer businesses or high-growth startups.
• A proactive mindset - you spot problems and take ownership of solving them.
• Happy working from our London office five days per week.

Preferred

• Experience in a startup, scale-up or other fast-paced commercial environment.
• Strong Excel or Google Sheets skills (SQL is a bonus).
• Experience analysing customer behaviour or running experiments.
• Built something outside of work or university, such as a business, app, newsletter, event or community.
• Awards, scholarships, promotions or other evidence of high achievement.