Responsibilities

• Planning & Execution: Develop key internal and external stakeholder relationships to help drive positive customer experience.
• Collaborate closely with regional sales and marketing to identify key customer engagement opportunities.
• Create agendas for Sales and customers that visit our Customer Experience Centers.
• Support the efforts on Tier 1 events from planning, customer outreach and executive meeting activities.
• Upkeep and management of the Customer Experience Center and working with other internal teams to ensure everything is fully operational
• Reporting & Data Management: Manage the executive briefing process, which includes developing comprehensive briefing documents and preparing executives.
• Ensure all database information for your engagements are tracked and uploaded to the proper systems( i.e. Salesforce, SharePoint…)
• Working with Event Management software to create registration pages, mange invites and handle uploading and downloading of reports.
• Create reports as needed for the team to showcase activity of events and other quarterly metrics for your office.
• Deep Sales & Stakeholder Connection: You must be able to work hand-in-hand with sales, customer success and regional marketing to align executive messaging with tangible sales objectives and revenue growth.

Requirements

• Proficiency with project management tools and Salesforce.
• Project management skills with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills, with a meticulous attention to detail.
• Demonstrated ability to build strong relationships and influence stakeholders at all levels, from senior executives to on-the-ground sales team.
• Ability to interact with Customers in a face-to-face setting
• A Customer first attitude to ensure a positive experience
• An understanding on the sales process and how we can provide value through our efforts

Benefits

• UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.
• It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.