Responsibilities

• Own the venue bookings diary for private hire, corporate events, weddings, birthdays, brunches and seasonal events.
• Create and deliver an annual events calendar that drives footfall throughout the year.
• Develop new business opportunities through local networking and commercial partnerships.
• Build relationships with businesses, hotels, universities, tourism organisations and community groups.
• Be a point of contact for all our booking customers
• Work alongside Head Office Marketing to deliver successful campaigns.
• Take ownership of the entire customer journey, continually reviewing and refining every touchpoint from initial enquiry and booking through to arrival, service, follow-up and repeat visits.
• Work with Head Office to develop and improve customer journeys, ensuring every guest experience is consistent, memorable and commercially effective.
• Manage VIP guests and VIP experiences, ensuring high-value customers receive exceptional service and helping to build long-term customer loyalty.
• Recruit, train and support hosting and promotional teams.

Requirements

• Experience in hospitality, events, venue management or marketing.
• Commercial mindset with a passion for growing businesses.
• Excellent communication and organisation skills.
• Strong relationship-building ability.
• Creative, proactive and results-driven.