Events and Community Manager at Primer.io | UK

Primer.io

Events and Community Manager

UK (Remote)

Salary Not AvailableMid Level5+ years expFull time

Posted 2 months ago

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Job Summary

Own and orchestrate a high-impact events program that drives pipeline, strengthens customer relationships, and unlocks advocacy for a B2B SaaS brand, from concept through execution and measurement.

Own and evolve the owned events calendar to tie to commercial moments and customer milestones.
Collaborate with Sales, CS, and partners to drive pipeline, retention, and expansion through event experiences.
Build community and speaker programs to surface case studies and extend reach, turning attendees into advocates.

Job Description

Responsibilities

Own the events calendar - Build and manage a full programme of owned brand events from concept to execution, ensuring every event ties to a clear commercial moment or customer milestone.
Drive pipeline through events - Partner closely with Sales to design event experiences that generate new pipeline, accelerate deals, and deliver clean, well-qualified follow-up after every activation.
Lead sponsored event strategy - Evaluate and own our presence at third-party events including branded-booths sponsorship with a clear ROI lens, briefing sales, managing logistics, and driving measurable lead capture and pipeline contribution.
Retain and grow customers - Work hand-in-hand with Customer Success to build event experiences that deepen customer relationships, support retention, and create expansion opportunities.
Turn customers into advocates - Build community and advocacy programmes that activate champions, surface speakers and case studies, and extend our reach through the people who already believe in us.
Run on metrics - Define and own the numbers that matter: pipeline influenced, deals accelerated, retention impact, and customer NPS. Use the data to sharpen the programme and make the case for investment.
Raise the creative bar - Bring genuine creative ownership to how Primer shows up, from the experience design to the brand expression, ensuring every event feels distinct and deliberate.

Requirements

5+ years of experience in an events or field marketing role, ideally within a B2B SaaS or tech environment.
Proven track record of owning both owned brand events and sponsored activations end-to-end.
Commercially minded - you think in pipeline, not just headcount or attendee numbers.
Creative with strong attention to detail; you care about the experience as much as the spreadsheet.
Excellent cross-functional collaborator - comfortable working daily with Sales, Marketing, and Customer Success stakeholders.
Strong project management skills; able to juggle multiple events at different stages simultaneously.
Confident communicator who can influence internally and build relationships externally with vendors, venues, and partners.
Data-driven - comfortable in CRM and marketing analytics tools to measure and report on impact.
Ability to prioritize and manage multiple workstreams in a fast-paced environment.

Benefits

We are fully remote and globally distributed; and have been since day one
Competitive share options
Uncapped holiday, with 25 days minimum to be taken
Co-working space access
Workations & Company Retreat
The best equipment for your role
£500 towards your home office setup
Generous learning budget
Private Medical Insurance
A broad set of additional perks and benefits ( depending on location)

Primer.io

3.9 Glassdoor

Primer is the unified infrastructure for global payments and commerce. With unrivaled freedom and visibility across the payments and commerce ecosystem, Primer equips merchants with the tools to effortlessly optimize performance, build at pace, and capture untapped revenue to achieve unstoppable growth.

Founded in 2020

London, England, GBR

232 employees (17 in marketing)

primer.io

60% recommend to a friend