Responsibilities

• Own the commercial performance of key healthcare categories online.
• Analyse trading performance and identify opportunities to increase sales, conversion and profitability.
• Develop and deliver category trading plans aligned to business objectives.
• Use customer insights, market data and competitor activity to shape future strategy.
• Optimise product journeys and site merchandising to improve customer engagement and conversion.
• Ensure customers can easily discover, navigate and purchase products online.
• Identify opportunities to increase basket spend through promotional activity, cross-selling and upselling initiatives.
• Work closely with UX and Digital teams to continually improve the online customer experience.
• Manage category trading calendars and coordinate key promotional activity.
• Build compelling online campaigns that support both customer needs and commercial objectives.

Requirements

• Previous ecommerce trading, digital merchandising or online category management experience.
• Strong commercial awareness and the ability to interpret data and identify opportunities.
• Experience working within retail, ecommerce or a fast-paced consumer environment.
• A customer-first mindset with a passion for creating exceptional online experiences.
• Excellent stakeholder management and communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence using analytics and performance data to inform decisions.
• A proactive approach, with the ability to challenge, influence and drive change.

Preferred

• Experience within health, beauty, FMCG or retail categories.
• Knowledge of ecommerce platforms, digital merchandising and promotional planning.
• Experience working with UX, content or digital development teams.

Benefits

• 33 days holiday (including bank holidays), rising to 38 days with service
• Annual bonus opportunity
• Matched pension contribution
• Hybrid working with 3 office days and 2 home-working days
• 30% discount on Superdrug Own Brand products
• Two staff discount cards for you and a family member or friend
• Early access to earned pay through Stream
• Enhanced maternity, adoption and shared parental leave
• Company sick pay and pregnancy loss support
• Industry-leading learning and development opportunities