Responsibilities

• Keep our website and app looking their absolute best, making sure everything is up to date, optimised and ready to support our trading goals.
• Bring new product launches, seasonal campaigns and promotions to life by coordinating assets, copy and technical set-up across our digital channels.
• Make it easy for customers to find what they're looking for by optimising merchandising, search and navigation.
• Work closely with our CRM Manager to ensure personalised experiences are reflected onsite and support customer retention.
• Partner with our Marketing team to create engaging, high-converting landing pages that help our campaigns shine.
• Monitor site performance, troubleshoot issues and work with developers or third-party partners to improve speed, functionality and user experience.
• Keep a close eye on key ecommerce metrics including conversion, revenue, AOV, bounce rate and basket abandonment using insights to suggest improvements and new opportunities.
• Champion consistency across the website and app, making sure every piece of content reflects our brand personality and customer-first approach.
• Stay curious! Keep up with ecommerce trends, platform updates and competitor activity, bringing fresh ideas back to the team.