Responsibilities

• Support the delivery and optimisation of digital platforms, websites and eCommerce solutions across the business
• Collaborate with Digital, IT, Marketing, Segment and Business teams to ensure successful project delivery
• Capture, prioritise and translate customer and business requirements into effective digital solutions
• Work with development teams to create clear functional specifications and user requirements
• Coordinate digital projects and enhancements to ensure delivery against agreed objectives and timelines
• Support the implementation of new digital functionality that improves customer experience and business performance
• Monitor digital platform performance and provide reporting and insights to stakeholders
• Analyse data to identify opportunities for optimisation, customer engagement and continuous improvement
• Develop training materials and provide ongoing support to internal stakeholders and users
• Stay informed about emerging digital technologies, industry trends and best practices
• Ensure digital solutions comply with brand guidelines, governance standards and business requirements
• Contribute to a culture of innovation, collaboration and continuous improvement

Requirements

• A degree or equivalent experience in Marketing, Digital Marketing, Business, Technology or a related field
• Experience supporting digital marketing, website management or eCommerce activities
• Experience delivering digital projects and working with multiple stakeholders
• A strong interest in digital technologies, customer experience and online platforms
• Excellent problem-solving and analytical skills
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Strong communication and stakeholder management skills
• Experience translating business requirements into practical solutions
• A proactive, self-motivated and collaborative approach
• Strong organisational skills and attention to detail

Benefits

• Competitive salary and comprehensive benefits
• Pension, life assurance and income protection
• Wellbeing and mental health support
• Flexible benefits tailored to your lifestyle
• A culture centred on inclusion, development and work–life balance
• Access to global learning and career progression opportunities