Responsibilities

• Social media and community management - Plan, create, and schedule organic social media content across our channels as part of the annual integrated media plan, maintaining a consistent and engaging presence - Actively manage community engagement, monitoring and responding to comments, conversations, and mentions in line with College brand guidance - Produce and adapt content natively for each platform, including short-form video for TikTok, Instagram, and other emerging formats - Identify and pursue opportunities to grow reach, build audience, and tell the College's story authentically across platforms - Support the management of sponsored and boosted social content in collaboration with the Digital Marketing Officer (Paid and Performance) - Content and storytelling - Find, develop, and publish student, staff, and alumni stories that bring the College's impact to life across digital channels - Present and interview for video content, drawing out stories from students, staff and partners as the recognisable face of our channels - Shoot and edit social-first video for reels, stories and other short-form formats, working quickly and independently to capture content as it happens - Work closely with the Digital Content Creator to plan and commission photography and video assets, ensuring content is fit for purpose across channels - Write engaging, student-focused copy for social media, digital campaigns, and the website, aligned to the College's tone of voice and brand guidelines - Identify content opportunities proactively, building relationships with curriculum teams and student-facing staff across the College - Manage a content calendar that reflects the academic year, key recruitment milestones, and planned campaigns - Provide occasional cover for wider photography and video capture in Digital Content Creator’s absence - Campaign support - Contribute to the planning and delivery of integrated student recruitment campaigns, providing social and content expertise - Work alongside the Digital Marketing Officer (Paid and Performance) to ensure organic and paid activity are aligned and complementary - Collaborate with our creative agency on campaign content, providing direction on organic social and briefing content requirements - Develop a working familiarity with the team's paid media activity, including an understanding of campaign objectives and audience targeting, to support joined-up planning and communication - Website and digital content - Create and publish web content as required, using the CMS to maintain accuracy, accessibility, and brand consistency - Support the team with email content where social or storytelling expertise is needed - Analytics and reporting - Track and report on the performance of organic social channels and content, using platform analytics and agreed reporting tools - Use performance data to inform content decisions, testing new formats and approaches where appropriate - Contribute to quarterly channel performance reporting - Stay current with social media trends, platform developments, and what competitor and peer institutions are doing - Brand and compliance - Ensure all content adheres to the College's brand guidelines and tone of voice - Comply with relevant legislation, including GDPR, copyright, and digital accessibility standards - Generic duties including health & safety and GDPR compliance and cross-college activities

Requirements

• Qualification or equivalent experience in design, marketing or communications.
• Experience managing social media channels professionally, with a strong understanding of platform trends and audience behaviour
• Confident and capable content creator with demonstrable experience producing platform-native photo and video content, including short-form formats
• Experience planning and scheduling social media content as part of a wider campaign or editorial calendar
• Strong storytelling ability, with the skill to find and shape compelling stories from across an organisation
• Strong written communication skills, with the ability to write clearly and engagingly across channels and audiences
• A collaborative team player who is comfortable working across a small, integrated team and sharing knowledge to support collective delivery.
• Confident, warm and engaging on camera, with experience presenting, interviewing or hosting

Preferred

• Experience managing sponsored or boosted social content, including basic audience targeting and budget management
• Experience working with photographers, videographers, or other content creators to develop rich media content
• Comfortable using CMS platforms and maintaining website content to brand standards
• Experience working with creative agencies or external partners
• An understanding of, or experience in, the education or public sector

Benefits

• Why Join The City of Liverpool College?
• Benefits of working at the College
• Pension Scheme You'll be part of the Local Government Pension Scheme with employer contributions of up to 20.20%, one of the best pension packages in the sector. Leave entitlement Up to 30 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter. Employee Benefit Platform As part of your role, you’ll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You’ll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You’ll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life – and beyond. Health and Wellbeing As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. Whether you’re facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns. You'll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules as well as daily wellbeing tips. You’ll also be entitled to a free eye test through our voucher scheme with Specsavers, which covers a full eye exam (worth up to £25) and even includes £45 towards a pair of glasses. We also offer free flu vaccinations to help keep you feeling your best all year round. Travel We offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel—without having to cover the full cost upfront. It’s all about making your commute more affordable and less stressful. Flexible Working We offer flexible working options depending on business need to support our employee's work-life balance. Professional Development We’re passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career. College Benefits Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.