Responsibilities

• Managing and developing key marketing systems that support student marketing and recruitment activity.
• Providing frontline support and troubleshooting for system users, alongside training and guidance for colleagues.
• Working with technical colleagues to improve workflows, task automation, and system functionality.
• Contributing data, insight, and analysis to support recruitment strategy, policy, and decision-making.
• Monitoring and continuously improving processes and systems to enhance service delivery and the student experience.

Requirements

• Significant experience of using and managing digital marketing systems such as CRM platforms, email marketing tools, marketing automation systems, and online forms.
• Demonstrable experience of systems and process development, working with technical colleagues to improve services for end users.
• Experience of delivering technical training or guidance on marketing systems to a range of users.
• Excellent communication, planning, and organisational skills, with the ability to explain complex issues clearly to different audiences.
• High level of digital literacy, with demonstrable ability to use systems relevant to the role.

Preferred

• Knowledge and understanding of current issues in higher education, particularly student recruitment, conversion, and admissions.
• Ability to interrogate and improve system implementations to enhance functionality and service delivery.

Benefits

• Generous employer contribution pension
• 29 days annual leave plus bank holidays, along with Christmas closure
• Ride to work and EV car scheme available