Customer Marketing Manager

Leeds, UK (Unknown)

Salary Not AvailableMid Level4+ years exp

Posted 1 day ago

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Job Summary

Own and drive customer marketing programs that engage, advocate and nurture the customer lifecycle across campaigns, stories, events, and cross-functional collaboration.

Own and execute customer marketing strategies
Partner with CS, Sales, Product, and Marketing to deliver a consistent customer experience

Job Description

Responsibilities

Develop and execute customer marketing and communication strategies that keep customers engaged throughout their journey.
Build and grow a community of customer advocates, encouraging reviews across platforms such as G2, Google and other industry-leading review sites.
Design and deliver creative campaigns that increase customer engagement, advocacy and brand awareness.
Identify compelling customer success stories and collaborate with internal teams to create case studies, testimonials and reference opportunities.
Plan and deliver customer-focused events, webinars and community initiatives that strengthen relationships and celebrate customer success.
Manage sponsorship opportunities across customer and industry events to maximise brand visibility and engagement.
Partner closely with Customer Success, Sales, Product and Marketing teams to ensure a consistent and engaging customer experience.
Measure programme performance, monitor customer sentiment and continuously optimise campaigns using data and insights.

Requirements

3 - 5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications.
Strong project management and excellent communication skills.
Experience with marketing and CRM tools like HubSpot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns.
Highly organized and detail-oriented with a data-driven mindset and analytical skills.
Collaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders.

Benefits

A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with an uncapped 5% employer contribution
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment

Simpro

LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.

Founded in 2009

Bristol, England, GBR

31 employees (4 in marketing)

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