Creative Account Director

Hitchin, Central Bedfordshire, UK (Hybrid)

£56K/yr – £58K/yrSenior LevelFull time

Posted 1 month ago

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Job Summary

Own strategy development and client growth for a boutique creative agency, turning briefs into visual, client-ready plans while expanding key accounts.

  • Lead creative briefs and strategic direction across client portfolios to shape storytelling and content approach.
  • Build strategy decks, storyboards, and visuals in Figma to move thinking into delivery and client signoff.
  • Grow and retain accounts by spotting expansion potential and deepening relationships before requests arise.

Job Description

Responsibilities
  • Develop and lead creative briefs — defining the strategic direction, not just interpreting it
  • Produce strategy documents, storyboards, and Figma decks that bring thinking to life visually
  • Own a portfolio of client relationships — retainers and ongoing projects
  • Deepen accounts naturally through the quality of your thinking and attention
  • Identify opportunities to do more for clients before they have to ask
  • Handle inbound enquiries — lead discovery conversations and guide new clients in
  • Work closely with the Creative Director on brief-to-delivery
  • Contribute to internal projects — case studies, service packaging, Fairlight's own positioning
Requirements
  • Proven experience in a senior client-facing role at a creative, production, or content agency
  • Ability to develop and lead creative briefs from scratch — setting the strategic direction
  • Strong understanding of brand storytelling, audience engagement, and content strategy
  • Competent in Figma (or similar) for strategy decks, storyboards, and presentations
  • Track record of growing and retaining client accounts
  • Confident presenting to clients and senior stakeholders
  • Highly organised — able to manage multiple clients and projects simultaneously
Preferred
  • Existing network of brand contacts
  • Experience with CRM tools and pipeline management
Benefits
  • Hybrid working — Hitchin, Hertfordshire (25 mins from London)
  • Real autonomy — your own clients, your own way of working
  • Small team, high trust, interesting clients
  • Room to grow as the business grows
Fairlight Creative logo

Fairlight Creative

Harnessing competitive advantage for brands at the intersection of performance, people and culture through compelling strategies and creative outputs. We bring a unique approach to building impactful work - one that's driven by a production team that is not only creatively brilliant, but has experience across consumer research, brand consulting and visual direction. Our understanding of how the mechanics of brands, audiences, and culture has shaped the way we think about creativity, ensures that everything we produce is not only visually compelling, but strategically driven, results-focused and aligned to your unique business objectives.

London, England, GBR
3 employees (1 in marketing)

Headcount Trend

Current headcount: ~3