Responsibilities

• Develop and execute a global community engagement strategy.
• Build and grow trading communities across social media, forums, and messaging platforms.
• Drive engagement through campaigns, discussions, and community initiatives.
• Build relationships with influencers, affiliates, and community ambassadors.
• Act as the voice of ThinkMarkets by managing community interactions across all platforms.
• Moderate discussions, respond to enquiries, and manage reviews across platforms including Trustpilot and app stores.
• Escalate customer issues and collaborate with internal teams to ensure timely resolution.
• Gather community feedback and share insights with Product, Marketing, CRM, and Customer Support teams.
• Identify customer trends and opportunities to improve engagement and the client experience.
• Collaborate with internal stakeholders to support campaigns and ensure consistent messaging.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• 3+ years' experience in Community Management, Social Media, or Digital Marketing.
• Experience within fintech, financial services, online trading, cryptocurrency, or technology is highly desirable.
• Excellent written and verbal communication skills with the ability to engage diverse audiences.
• Strong understanding of social media and community platforms, with experience using community management and analytics tools.
• Analytical, proactive, and highly organised, with the ability to manage multiple priorities in a fast-paced environment.
• Passion for financial markets, trading, and building engaged online communities.