Responsibilities

• Be at the heart of modding communities and be a constant and available presence to them. You are the face of Nexus Mods.
• Keep in regular contact with key persons in modding communities, even when there's nothing to discuss, to show Nexus Mods is available to them and ready to listen at all times.
• Understand how Nexus Mods operates and effectively communicate our policies, values and standards.
• Spread the joy and excitement of modding. Engage positively with members of the community even when they do not.
• Liaise between Nexus Mods and modding communities, easing friction and helping to make modding easy.
• Communicate relevant business news and changes to modding communities and key individuals.
• Report relevant news and changes within modding communities to the wider business.
• Defuse high-tension situations and foster an environment of understanding.
• Conduct user research and interviews, document feedback in digestible formats and share it with the wider team.
• Identify problems and opportunities in modding communities via real-world testing.

Requirements

• Have a deep understanding and first-hand experience of gaming and modding.
• Be a top-tier communicator with excellent writing and verbal communication skills.
• Proven experience in running large community spaces.
• Operate swiftly and effectively, with as little hand-holding as possible.
• You are a go-getter who can get things done.
• Bring a positive and effusive attitude to the role; no challenge is too great.
• Strong empathetic interpersonal skills, meet people where they are.

Benefits

• We work a 4-day week of 32 hours, with no reduction in pay.
• An allowance of £25 each month to spend on video games.
• Employee Assistance Programme.
• Private BUPA healthcare for you and your family.
• A very flexible training budget.
• Regular social events throughout the year. Participation is optional!
• Diversity and Inclusion
• We celebrate diversity and want you to bring your whole self to work.
• Supporting an incredible community of tens of millions of users, we thrive on engaging as many views as possible to improve our platform. We see no reason why our culture should be any different.