Responsibilities - Own the day-to-day running of our lifecycle / CRM programme — building and shipping onboarding, retention, and win-back flows (we use Customer.io) - Help establish a consistent organic social and content rhythm, working closely with the Content Lead and our category teams - Jump on quick wins wherever you spot them — this is a role where initiative is noticed and rewarded - Take growing ownership of specific lifecycle campaigns and brand moments end-to-end, with support from leadership - Help turn first-time buyers into repeat buyers, and repeat buyers into loyal advocates (mapping to our buyer tiers) - Contribute to Tilt's brand voice and creative direction as it develops - Get hands-on with the data — learning to measure what's working across retention, engagement, and CRM, and using it to decide what to do next - Grow your scope as you prove yourself — there's real room for this role to expand Requirements - 1–2 years of experience (internships, placements, or a first role all count) — or a recent grad who's already shown they can hustle - Hungry to learn, with a real bias for action — you'd rather try something and iterate than wait around for perfect instructions - A clear, confident writer with a good instinct for tone and storytelling - Organised and reliable — you can juggle several things at once and follow through - Genuinely excited by Tilt's categories — sneakers, trading cards, streetwear, vintage, luxury — and the communities around them - At home with ambiguity and the pace of an early, fast-scaling company Nice to have - Any hands-on experience with email / CRM tools (we use Customer.io) - Experience creating content or running social for a brand — even your own - Familiarity with live commerce, marketplaces, or community-led growth - An interest in how marketplaces and two-sided platforms grow Benefits - 29 days off, plus UK bank holidays - Your birthday off, no questions asked - Share options to become a true stakeholder in our success - 3% pension contribution from Month 2 (auto-enrolment) - Unlimited phone/video and in-person therapy (phone therapy covers partner and dependants 16–18 years old) - 24/7 phone GP, including private prescriptions (including partner and children) - MacBook and tech budget to get you set up your way - Gym membership - Free Deliveroo if you're working late