Responsibilities

• Own the work: personally own 5 to 6 accounts and mentor a Strategist and Associate; build systems that raise the pod's capacity
• Run one pod: be the senior strategist inside the pod, carry the most complex accounts personally, second pair of eyes on everything else, and coach others to your standard
• Pod-level review across all 12 accounts: KPIs, roadmaps, QBRs, test plans, high-stakes flows and campaigns
• Own your personal book: 5 to 6 complex accounts including lifecycle strategy, flow architecture, campaign direction, direct-response copy direction, segmentation, subscription and retention strategy, LTV and cohort analysis, testing roadmap, and monthly/quarterly strategy proposals
• Create operating leverage: build AI-assisted workflows, QA systems, reporting templates, audit checklists, delegation frameworks; ship 2 pod-level playbooks per quarter

Requirements

• 5+ years in lifecycle, CRM or retention marketing, agency-side
• Own multiple client relationships simultaneously under real client-service pressure
• Klaviyo expert. Audit an account fast, see what's broken, what's missing and what to do first
• Retention economics fluency: LTV, cohorts, subscription programmes, replenishment cycles, repeat purchase drivers, unit economics
• Mentorship or leadership of other marketers, including reviewing work, giving direct feedback and raising standards
• Portfolio-level revenue ownership: at least one period owning $1M+ in attributed email/SMS revenue across multiple brands
• Strong client-facing presence in native or near-native English. Run QBRs without a script and handle hard conversations without flinching.

Benefits

• 20 paid vacation days
• 7 sick days
• birthday off
• national public holidays
• Professional development budget
• annual team retreats
• 100% remote