Brand & Creative Operations Manager – Global

London, UK (On-site)

Salary Not AvailableSenior LevelFull time

Posted 2 months ago

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Job Summary

Own and continuously improve the global Brand & Creative operating model, ensuring strategic alignment and scalable, on-brand delivery across a global network.

  • Lead intake, prioritisation, and demand planning to balance capacity and resource high-value work.
  • Coordinate cross-functional workflows across Brand, Creative, Digital, Web, and Social to embed consistent briefing, setup, review, and approvals.
  • Establish governance, reporting, and process improvements to lift delivery discipline and brand consistency.

Job Description

Responsibilities

  • Oversee intake, triage, and prioritisation of Global Brand & Creative requests, improving clarity of scope, timing, and resourcing.
  • Support integrated campaign development by coordinating workflows across Brand, Creative, Digital, Web, Social and other relevant MCBD teams.
  • Help define and embed consistent ways of working for briefing, project setup, review, approval, and delivery.
  • Monitor team capacity and workflow health, helping match priorities to available resources across global and regional teams.
  • Support the development, management, and adoption of brand systems and enablement tools, including templating, asset management, and workflow platforms.
  • Act as a partner to the Head of Global Brand & Creative and other functional leads to improve planning visibility, reduce duplication, and strengthen delivery discipline.
  • Help establish reporting and review mechanisms to identify workflow issues, service value, and opportunities for improvement.
  • Uphold Arup’s brand standards by ensuring systems, assets, and project workflows support high-quality and consistent outputs.
  • Work closely with stakeholders across MCBD and the wider business to ensure projects are strategically aligned and fit for purpose.
  • Strengthen global consistency by improving processes, coordination, and adoption of shared ways of working.

Requirements

  • Degree or equivalent qualification in marketing, communications, advertising, business, project management, or a related field.
  • Experience in creative operations, project management, campaign delivery, or a similar role within an agency, in-house creative team, or marketing function.
  • Experience managing multiple projects, stakeholders, and deadlines in a fast-paced, globally collaborative environment.
  • Strong understanding of integrated campaign development and the workflows required to deliver across creative, digital, web, and content channels.
  • Experience improving ways of working, including briefing, prioritisation, resourcing, workflow coordination, and process improvement.
  • Familiarity with brand, content, or workflow systems, including templating platforms, digital asset management tools, or project management platforms.
  • Experience working across teams and disciplines to build alignment, improve delivery, and support consistent ways of working.
  • Good understanding of brand and creative development, with the judgement to support high-quality, on-brand delivery.

Preferred

  • Professional training, certification or experience in project management, marketing operations, or campaign delivery would be advantageous.
  • Experience in a complex or matrixed organisation would be advantageous.

Benefits

  • At Arup, we care about each member’s success, so we can grow together.
  • As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.
  • Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
  • We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.
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Arup

4.0 Glassdoor

We guide, plan and design the future of the built environment. As a global consultancy with extensive technical and advisory expertise, we bring a Total Design approach to our work with our clients. This is how we shape a better world.

Founded in 1946
London, England, GBR
25K employees (2,375 in marketing)
77% recommend to a friend

Traffic Signals

Monthly Visitors
835.7K
Monthly Google Ads Budget
$27
Traffic Source Mix
Search
46.2%
Direct
38.6%
Referral
9.4%
Social
4.7%
Paid
0.9%

Headcount Trend

Current headcount: ~25.4K

Marketing Team

Marketing Team Size
471 (2% of company)
Median Career Experience
11 years
Median Tenure
6.4 years
Marketing Roles Posted (Last 30 Days)
4

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