Responsibilities

• Be the friendly, trusted point of contact for Good Housekeeping members, delivering exceptional customer service, managing member queries and ensuring a positive membership experience.
• Coordinate the GH member events programme, collaborating with editorial and customer teams to plan, promote and deliver engaging member experiences, while sourcing speakers and developing new event ideas.
• Create and support member-focused content across print, digital, social and the Rewards portal, helping to showcase the benefits of membership and contribute editorial ideas where appropriate.
• Source and manage high-value member benefits, including competitions, offers and discounts, while working closely with the Good Housekeeping Institute to maximise members’ testing opportunities.
• Collaborate across editorial, customer and brand teams to embed membership throughout Good Housekeeping’s content and ensure consistent promotion of the programme.
• Provide administrative support to the Editor in Chief, including diary management, travel bookings, expenses and other day-to-day operational tasks that support the smooth running of the brand team.
• Act as an ambassador for Good Housekeeping and Hearst UK, embodying company values while supporting additional projects and responsibilities as required.

Requirements

• Solid copywriting experience required
• Experience working in a content creation or marketing environment is required
• Knowledge of digital content management systems and email marketing systems is a distinct bonus
• Some experience of live event delivery is useful but not essential
• The most important thing is to be outgoing, confident and friendly, to love talking to people from all walks of life, and not to be afraid to pick up the phone and convince people – whoever they may be – to work with us. This is a job that you can’t do only over email! You will need to be energetic, focused and willing to learn, with a determination to make an impact in a short period of time.

Benefits

• (Your benefits at Hearst UK are more than just extras—they are tools to help you thrive in every part of life.)
• Hearst Exclusives - Only for You!
• Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - yes, you could be trying the next big thing in beauty, food & drink.
• Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank!
• Inclusion, Health & Wellbeing: Feel Your Best
• Stay healthy with Specsavers eye care, a company-funded Health Cash Plan, and access to mental health support.
• Get active and stress-free with discounted gym memberships and the Cycle to Work scheme.
• Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it.
• Take time to give back with a Charity Day and access wellbeing resources whenever you need them.
• Join one of our Hearst ERG Groups.