Responsibilities

• Leading the management of 3 junior team members (Account Executives and Interns) who in turn would manage recruitment, onboarding, and management of brand ambassadors for client campaigns
• Coordinating brand ambassador schedules, ensuring campaigns are staffed with the right talent
• Overseeing all campaign objectives and KPIs to ensure they are hit through the performance of your team and brand ambassadors, proactively escalating any issues and finding solutions where required
• Developing strong working relationships with clients and team members to ensure you fully understand profile and expectation of the on the ground team
• Acting as the escalation point of contact for brand ambassadors, offering support and clear communication when required
• Monitoring live campaigns to ensure seamless execution and resolving any staffing issues quickly
• Assisting with quality control of ambassador work, both online and at live events
• Writing status reports and contact reports to keep clients and internal teams informed
• Supporting budget management, ensuring staffing costs align with the overall campaign budget
• Administrative tasks to keep staffing processes organised and efficient

Requirements

• Staffing experience in an agency setting, preferably within experiential or event-based marketing
• Experience in recruiting and managing brand ambassadors, promotional staff, or event teams.
• Familiarity with delivering campaigns against KPIs - on time, on budget, and with high attention to detail
• Confidence in communicating with clients, staff, and internal teams
• An understanding of the student and youth/Gen Z market
• Strong organisational skills and the ability to juggle multiple tasks at once