Responsibilities

• Ensure the smooth and timely delivery of key account management tasks at all campaign stages, including making calls, holding meetings, and preparing reports.
• Build and nurture trusted client relationships, acting as a strategic marketing advisor.
• Analyse and report on the performance data to measure success against our campaign goals.
• Identify risks and proactively recommend solutions to address challenges before they escalate.
• Spot growth opportunities within your accounts, including upselling and cross-selling additional services.
• Stay current with SEO, PR, and digital marketing trends, sharing insights and strategies with clients and the internal team.
• Represent the delivery team in client meetings, ensuring alignment on goals and strategy.
• Coordinate with the client, the team, partner agencies and broader stakeholders to create an effective feedback loop.

Requirements

• Proven experience managing client relationships, ensuring retention, and driving growth.
• Solid understanding of SEO principles, content strategy, and digital PR outreach.
• A well-rounded knowledge of the digital marketing landscape, including how SEO and PR integrate with PPC and other channels.
• Experience coordinating a multi-faceted campaign with a team and stakeholders.
• Experience in Home Durable Goods (furniture, etc.) or Travel

Preferred

• Client Services: Proven experience managing client relationships, ensuring retention, and driving growth.
• SEO & Digital PR: Solid understanding of SEO principles, content strategy, and digital PR outreach.
• Digital Marketing: A well-rounded knowledge of the digital marketing landscape, including how SEO and PR integrate with PPC and other channels.
• Project Management: Experience coordinating a multi-faceted campaign with a team and stakeholders.
• Vertical Experience: Experience in Home Durable Goods (furniture, etc.) or Travel

Benefits

• Hybrid working – Minimum two days in the Chester office.
• 25 days holiday plus bank holidays, increasing to 30 days with tenure.
• Generous maternity and paternity packages.
• Cycle to work scheme.
• Mental health support – access to counselling and psychotherapy providers.
• Financial coaching support – partnerships with third-party financial support platforms.