Responsibilities
- Manage program management activities for communications, outreach and engagement programs, including planning, reporting, stakeholder coordination, and day-to-day operational execution.
- Direct day-to-day activities and ensure alignment with program management objectives and PMO direction.
- Coordinate engagement efforts across multi-disciplinary teams including IT, cybersecurity, data operations, and other mission stakeholders to ensure seamless integration across workstreams.
- Maintain outreach and engagement readiness through schedule management, resource tracking, deliverable oversight, and operational dependency management.
- Support workforce planning, forecasting, and staffing coordination for communications, outreach & engagement functions.
- Monitor and manage risks, issues, and mitigation activities while facilitating cross-team escalation processes and resolution efforts.
- Ensure all deliverables meet quality, compliance, accuracy, and timeliness requirements.
- Facilitate stakeholder meetings, operational syncs, governance reviews, and program coordination activities.
- Track and report performance metrics, service-level agreements, key performance indicators, and engagement-related dashboards to support informed decision-making.
- Support the development and refinement of standard operating procedures, workflows, quality controls, and engagement processes.
- Collaborate with communications teams to align messaging with outreach priorities, stakeholder insights, and program objectives.
- Prepare reports, executive briefings, and engagement updates for client leadership.
- Identify opportunities for continuous improvement and implement solutions that strengthen operational effectiveness and stakeholder engagement.
- Build and maintain strong working relationships with internal teams, mission partners, and senior stakeholders while serving as a trusted point of coordination across the program.
Requirements
- Minimum 10 years of experience supporting communications, outreach, engagement, operations, program management, or related mission support activities.
- Proven experience in managing complex and multifaceted programs.
- Strong understanding of stakeholder engagement, outreach planning, readiness management, operational coordination, and cross-functional collaboration.
- Experience supporting risk management, issue resolution, performance reporting, and stakeholder engagement activities.
- Demonstrated ability to manage multiple priorities and workstreams in complex, fast-paced environments.
- Excellent communication, relationship-building, and stakeholder management skills, including the ability to engage effectively with senior leaders and clients.
- Strong organizational, analytical, and problem-solving abilities with exceptional attention to detail.
- Ability to exercise sound judgment, anticipate challenges, and proactively identify solutions.
- Experience developing and improving operational processes, workflows, and quality assurance measures.
- Commitment to collaboration, accountability, operational excellence, and high-quality client service.
Nice_to_have
- Experience working within federal government or DoD environments.
- Familiarity with PMO governance, Agile methodologies, ITIL frameworks, or similar operational models.
- Active Secret security clearance.
- PMP, Agile, or ITIL certifications.
Benefits
- Family & parental support
- 12 weeks’ full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave)
- Applies to birth, adoption, and surrogacy
- Up to 10 days’ paid fertility leave per year (5 per cycle)
- 2 days’ paid leave for new grandparents
- $2,500 annual interest-free parental loan
- $6,000 interest-free fertility treatment loan
- Healthcare & wellbeing
- Choice of three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded)
- 70% employer-funded dental and vision coverage
- Generous paid time off, sick leave, and company holidays, including an office closure between Christmas & New Year’s
- Gym membership reimbursement and/or Wellhub subscription
- 401(k) with 4% employer match
- 24/7 mental health support through Self Space
- Social events, happy hours, professional development trainings, etc.
- Work from anywhere for up to 2 weeks per year (subject to approval)
- Culture & development
- $300 annual cultural stimulation allowance (accrued monthly; available after 90 days)
- Weekly Thursday happy hour
- Mentorship and Buddy programs