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Marketing jobs

13 marketing jobs

13 days ago

Sr. Community & Escalations Specialist, Social Strategy & Media

Rivian

Normal, IL (On-site)Full time$80K/yr – $100K/yr

3 weeks ago

Sr. Manager, Marketing Analytics

Rivian

Irvine, CA (On-site)Full time$176K/yr – $220K/yr

4 weeks ago

Brand Partnerships Lead

Rivian

El Segundo, CA (On-site)Full time

4 weeks ago

Lead Analyst, Marketing Analytics

Rivian

El Segundo, CA (On-site)Full time

4 weeks ago

Senior Manager, ADS Safety Case & Global Regulatory Strategy

Rivian

Palo Alto, CA (On-site)Full time

5 weeks ago

Product Marketing Lead

Rivian

El Segundo, CA (On-site)Full time

6 weeks ago

Sr. Producer, Marketing Events

Rivian

El Segundo, CA (On-site)Full time

1 month ago

Lead Knowledge Content Manager & Writer

Rivian

Irvine, CA (On-site)Full time

2 months ago

Sr. Experiential & Design Project Manager, Creative Studio

Rivian

Irvine, CA (On-site)Full time

2 months ago

Sr. Designer, Social & Performance Marketing

Rivian

Irvine, CA (On-site)Full time

2 months ago

Lead Video Editor & Motion Designer, Creative Studio

Rivian

Irvine, CA (Hybrid)Full time

2 months ago

Creative Director, Creative Studio

Rivian

Irvine, CA (On-site)Full time

6 months ago

Sr. Manager, Strategic Communications

Rivian and VW Group Technology

Palo Alto, CA (Hybrid)Full time

All marketing roles in the US

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All marketing roles in the US

Get alerts for this search

13 jobs

Sr. Community & Escalations Specialist, Social Strategy & Media

Rivian

Normal, IL (On-site)

$80K/yr - $100K/yrIn-houseFull-timeSenior level3+ years exp.

13 days ago

Sr. Manager, Marketing Analytics

Rivian

Irvine, CA (On-site)

$176K/yr - $220K/yrIn-houseFull-timeSenior level8+ years exp.

3 weeks ago

Brand Partnerships Lead

Rivian

El Segundo, CA (On-site)

In-houseFull-timeSenior level7+ years exp.

4 weeks ago

Lead Analyst, Marketing Analytics

Rivian

El Segundo, CA (On-site)

In-houseFull-timeSenior level6+ years exp.

4 weeks ago

Senior Manager, ADS Safety Case & Global Regulatory Strategy

Rivian

Palo Alto, CA (On-site)

In-houseFull-timeSenior level10+ years exp.

4 weeks ago

Product Marketing Lead

Rivian

El Segundo, CA (On-site)

In-houseFull-timeSenior level10+ years exp.

5 weeks ago

Sr. Producer, Marketing Events

Rivian

El Segundo, CA (On-site)

In-houseFull-timeSenior level7+ years exp.

6 weeks ago

Lead Knowledge Content Manager & Writer

Rivian

Irvine, CA (On-site)

In-houseFull-timeSenior level5+ years exp.

1 month ago

Sr. Experiential & Design Project Manager, Creative Studio

Rivian

Irvine, CA (On-site)

In-houseFull-timeSenior level6+ years exp.

2 months ago

Sr. Designer, Social & Performance Marketing

Rivian

Irvine, CA (On-site)

In-houseFull-timeSenior level3+ years exp.

2 months ago

Lead Video Editor & Motion Designer, Creative Studio

Rivian

Irvine, CA (Hybrid)

In-houseFull-timeSenior level4+ years exp.

2 months ago

Creative Director, Creative Studio

Rivian

Irvine, CA (On-site)

In-houseFull-timeSenior level12+ years exp.

2 months ago

Sr. Manager, Strategic Communications

Rivian and VW Group Technology

Palo Alto, CA (Hybrid)

In-houseFull-timeSenior level8+ years exp.

6 months ago

Rivian

Sr. Community & Escalations Specialist, Social Strategy & Media

Normal, IL (On-site)

$80K/yr – $100K/yrSenior Level3+ years expFull time

Posted 13 days ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own social escalation management and cross-functional resolution, from monitoring and outreach to playbooks and tooling, driving CX improvements.

Lead high-touch outreach and brand-appropriate responses
Synthesize escalation data into actionable insights and maintain vendor tools

Job Description

Responsibilities

Actively monitor social media channels to identify and prioritize inbound escalations that require elevated, personalized attention.
Conduct high-touch outreach to customers, transforming negative brand moments into exceptional recovery experiences through empathetic, written communication.
Partner cross-functionally with internal teams to investigate the root causes of customer issues and drive them to a final resolution.
Maintain a consistent, premium brand voice while navigating complex or sensitive customer interactions.
Track escalation data to identify systemic issues and surface actionable insights that inform broader Customer Experience (CX) improvements.
Design and update response playbooks for common escalation types to ensure the team can react with speed, consistency, and precision.
Own configuration, maintenance, and vendor relationships for social listening and engagement tools, including dashboard design, tagging strategies, workflow automation, stakeholder training, and event‑specific reporting

Requirements

3–5 years of experience specifically managing brand escalations, PR-sensitive issues, or executive-level customer grievances in a digital environment.
Bachelor’s degree in Communications, Public Relations, Marketing, or a related field is preferred.
Advanced proficiency with social listening and engagement suites (e.g., Sprinklr, Sprout Social, or Khoros) and the ability to navigate the nuances of platform-specific cultures (X/Twitter, Reddit, LinkedIn, Instagram).
Demonstrated excellence in written communication, with a specific focus on conflict resolution and reputation management.
Ability to synthesize qualitative social data into quantitative insights, identifying why an escalation happened rather than just that it happened.
Ability to support a flexible schedule, including "on-call" hours for weekends or evenings to mitigate viral risks during off-peak times.

Benefits

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Rivian

3.5 Glassdoor

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.

Founded in 2009

Irvine, California, USA

12K employees (382 in marketing)

careers.rivian.com

60% recommend to a friend

69% CEO approval

Traffic Signals

Monthly Visitors

1.4M

Monthly Google Ads Budget

$22.9K

Traffic Source Mix

44.6%

Direct

45.3%

Referral

5.4%

Social

3.5%

Paid

1.1%

Headcount Trend

Current headcount: ~11.8K

Marketing Team

Marketing Team Size

160 (1% of company)

Median Career Experience

14.5 years

Median Tenure

3 years

Marketing Roles Posted (Last 30 Days)

People

Marketing Leadership

Jennifer Prenner

VP, Marketing (CMO)

At the company for 2 years 7 months

Denise Cherry

VP, Marketing & Brand Experience

At the company for 6 years 11 months

Jenna Lutwin

Head of Event Marketing

At the company for 1 year 9 months

Ginger Jackson

Head of Web Marketing and Marketing Technology

At the company for 4 years 10 months

Funding

Total Funding

$21.9B

Last Raise

$1B

Post IPO Equity, 9 months ago

Funding History

Jun 2025
Post IPO Equity • $1B
Nov 2024
Post IPO Debt • $6.6B
May 2024
Grant • $827M

Recent News

Rivian’s CEO Says Losing The $7,500 EV Tax Credit Is A Win—Here’s Why

Nov 25, 2025 • InsideEVs

3 Reasons to Buy Rivian Hand Over Fist

Nov 24, 2025 • The Motley Fool

A Rivian R1S Owner Says He Loved His SUV “More Than Anything I’ve Ever Bought,” but After Repeated Electrical Failures and a Rear Suspension Issue Rivian Denied, He Accepted a Buyback, Ending Up in an Escalade IQ That Feels “Just… Fine”

Nov 23, 2025 • Torque News

Responsibilities

Actively monitor social media channels to identify and prioritize inbound escalations that require elevated, personalized attention.
Conduct high-touch outreach to customers, transforming negative brand moments into exceptional recovery experiences through empathetic, written communication.
Partner cross-functionally with internal teams to investigate the root causes of customer issues and drive them to a final resolution.
Maintain a consistent, premium brand voice while navigating complex or sensitive customer interactions.
Track escalation data to identify systemic issues and surface actionable insights that inform broader Customer Experience (CX) improvements.
Design and update response playbooks for common escalation types to ensure the team can react with speed, consistency, and precision.
Own configuration, maintenance, and vendor relationships for social listening and engagement tools, including dashboard design, tagging strategies, workflow automation, stakeholder training, and event‑specific reporting

Requirements

3–5 years of experience specifically managing brand escalations, PR-sensitive issues, or executive-level customer grievances in a digital environment.
Bachelor’s degree in Communications, Public Relations, Marketing, or a related field is preferred.
Advanced proficiency with social listening and engagement suites (e.g., Sprinklr, Sprout Social, or Khoros) and the ability to navigate the nuances of platform-specific cultures (X/Twitter, Reddit, LinkedIn, Instagram).
Demonstrated excellence in written communication, with a specific focus on conflict resolution and reputation management.
Ability to synthesize qualitative social data into quantitative insights, identifying why an escalation happened rather than just that it happened.
Ability to support a flexible schedule, including "on-call" hours for weekends or evenings to mitigate viral risks during off-peak times.

Benefits

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.