Build, maintain, and continuously refine a comprehensive, organized testimonial library across all products, programs, and events
Proactively source high-impact success stories through daily outreach to assigned client portfolios, live events, onboardings, and post-event follow-ups
Develop trusted relationships with past and current testimonial contributors to refresh metrics, results, and narratives over time
Partner with clients to shape forward-facing testimonials aligned with current campaigns, launches, and promotional initiatives
Apply discretion and brand judgment to ensure all testimonials meet credibility, accuracy, and excellence standards
Serve as a primary point of contact for high-value, high-engagement, and VIP clients
Build rapport quickly while maintaining long-term, trust-based client relationships
Facilitate onboarding and post-event engagement sessions to accelerate adoption and deepen commitment

Experience in Client Relations, Client Success, Concierge Services, Marketing, or Content-related roles
Exceptional communication skills with the ability to influence and present confidently
Strong organizational skills with the ability to manage multiple priorities simultaneously
Proven ability to build trust quickly and maintain long-term client relationships
Comfort navigating digital platforms, CRMs, virtual communication tools, and content systems

Client Engagement Concierge