Compass Group USA

WORKPLACE SERVICES COMMUNITY MANAGER

New York, USA (On-site)

Rapport Salary: $71,000/Yr-$72,000/Yr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The Workplace Services Community Manager is responsible for creating and sustaining a welcoming, polished, and service-driven environment for all associates, clients, and visitors. This role serves as the central point of connection for reception, executive office support, and community engagement, ensuring that every interaction reflects professionalism, warmth, and operational excellence. The Community Manager curates meaningful on-site experiences, supports daily workplace operations, and partners closely with cross-functional teams to deliver a seamless, high-touch workplace program. KEY RESPONSIBILITIES: Community & Hospitality Experience Serve as the primary ambassador of the workplace, delivering a consistently warm, professional, and engaging first impression. Greet and assist visitors and associates with confidence, professionalism, and exceptional service standards. Anticipate needs, respond to inquiries promptly, and resolve issues with a proactive, solutions-oriented approach. Maintain strong knowledge of the building, workplace services, transportation options, and local amenities. Front-of-House & Executive Support Act as the primary point of contact for reception services and executive office support. Manage daily front-of-house operations to ensure a polished, organized, and welcoming environment. Maintain strong awareness of daily business activity, meetings, and office flow, communicating updates effectively to the broader team. Community Engagement & Events Plan, coordinate, and support community engagement initiatives, business events, and workplace activations. Prepare event logistics, materials, and space readiness while partnering with catering, facilities, and other service teams. Support the execution of programs that enhance associate experience, connection, and culture. Operations & Workplace Support Oversee the cleanliness, organization, and presentation of assigned workplace areas. Manage inventory and ensure all supplies, materials, and amenities are properly stocked and maintained. Utilize room reservation systems and basic workplace technology to support meeting and event needs. Identify and report maintenance issues, service disruptions, or safety concerns promptly. Carry out and reinforce security, fire, health, and safety procedures. Long Description Cross-Functional Collaboration Communicate and coordinate effectively with Facilities, Catering, IT, Mail Services, Security, and other operational partners. Support a culture of teamwork, shared accountability, and service excellence across all departments. Qualifications & Skills Demonstrated passion for hospitality, service excellence, and community building. Exceptional interpersonal and communication skills, with a calm, professional presence. Highly dependable, punctual, and organized, with strong time-management and multitasking abilities. Adaptable and quick to learn, thriving in a fast-paced, ever-evolving workplace environment. Proactive problem-solver who identifies opportunities to elevate service and operations. Comfortable and professional engaging with executives, clients, and diverse workplace populations. Working proficiency in basic computer applications, office technology, and reservation systems. Discreet, ethical, and trusted to handle confidential information appropriately. Ability to lift, move, and transport items up to 20 pounds, including office supplies and event materials. COMMUNICATION SKILLS: Strong command of the English language, both verbal and written. Ability to communicate effectively to associates, clients and visitors. Ability to convey information clearly and accurately in a professional and respectful tone with associates and clients. Ability to share ideas, feedback, and opinions in a constructive and professional manner. Ability to listen and be open to learn from other people’s advice and observations. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates In Rapport Are Offered Many Fantastic Benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf Req ID: 1512001 Rapport a specialized division of FLIK Hospitality Group