Responsibilities

• Work collaboratively with cross-functional teams and channel partners to support the delivery of customer base programmes and activities.
• Prepare and share delivery plans and updates to support the Cross Sell Commercial Manager in business-wide and senior leadership forums.
• Review campaign performance and share insights by comparing results against forecasts to support ongoing decision-making.
• Identify opportunities to enhance programmes and delivery approaches, helping to improve overall performance.
• Contribute to the Trading function by supporting timely and efficient delivery, helping bring initiatives to market quickly and effectively.
• Carry out commercial analysis for campaigns, such as device launches, to assess opportunities and inform funding considerations.

Requirements

• Experience delivering complex, multi-channel and omnichannel customer engagement programmes across both outbound and inbound channels.
• Experience supporting the technical delivery of automated and personalised customer communications.
• Strong stakeholder collaboration skills, with experience working effectively across different levels and within cross-functional or matrix environments.
• Background in CRM, customer growth, or value management within B2C organisations and/or agency settings.
• Experience working within agile delivery environments, using tools such as Jira to manage workflows and track progress.

Preferred

• Knowledge of Adobe Campaign capabilities is desirable.