Responsibilities - Shop Management & Optimisation - Set up, manage, and optimise TikTok Shop listings (titles, descriptions, keywords, and pricing) - Monitor stock levels, coordinate with operations to ensure smooth fulfilment and inventory accuracy - Analyse performance data to optimise product visibility and conversion rates - Regularly monitor customer feedback on our service and products to ensure we meet TikToks rules, taking action where necessary - Plan and execute TikTok Shop campaigns, flash sales, and seasonal promotions - Work closely with TikTok Shop team to leverage platform promotions - Monitor competitors and adjust pricing/strategy accordingly - Collaborate with the content team to produce TikTok-friendly videos that drive sales - Work with paid media teams to run TikTok Shop ads - Coordinate with the affiliates team to maximise product reach and engagement - Track and reviews KPIs: Sales, ROAS, CTR, and best-performing SKUs - Provide weekly and monthly reports with actionable recommendations - Monitor operation KPIs to ensure no TikTok Shop violations are hit - Monitor TikTok trends and share insights with the wider business Requirements - Experience managing a TikTok Shop or other online marketplaces - Strong understanding of TikTok trends, eCommerce trading, and social commerce - Excellent communication and collaboration skills - A proactive, commercial approach with a passion for social commerce Nice_to_have - Experience managing a TikTok Shop or other online marketplaces - Strong understanding of TikTok trends, eCommerce trading, and social commerce - Excellent communication and collaboration skills - A proactive, commercial approach with a passion for social commerce