TikTok

TikTok Shop - E-commerce Content Governance Lead

Seattle, WA (On-site)

Responsibilities E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience. About the Role: We are seeking a strategic and dynamic leader to serve as the Content Governance for TikTok Shop-US market, specialized in High risk category and misleading content governance. This role is accountable for ensuring platform integrity, user safety, and regulatory compliance across complex and high-risk category content scenarios, while balancing enforcement accuracy, creator ecosystem health, and scalable operations. This leader will operate at the intersection of policy strategy, risk governance, product and AI-enabled enforcement. Responsibilities: - Own the end-to-end governance strategy for health category and misleading content in the US, including medical misinformation, health fraud, unverified treatments, and emerging health narratives. - Translate regulatory requirements, public health guidance, and platform principles into scalable governance frameworks and enforcement strategies. - Drive high-quality enforcement outcomes by improving decision accuracy, consistency, and edge-case handling across review and escalation processes. - Partner closely with Product, Algorithm, and AI teams to embed LLM technology into content governance workflows. - Partner with global policy teams to ensure global alignment with US nuance, contributing US insights to global standards. - Lead content governance team, supporting skill development and effective performance. Qualifications Minimum Qualifications: - 5 years of experience in content governance, trust & safety, policy, risk management, or platform integrity, with direct exposure to health or misinformation domains. - 3+ years of experience leading and managing teams in similar functions. - Proven track record of developing, implementing, and enforcing end-to-end policies and strategies for content safety. - Ability to influence and collaborate across cross-functional teams, including executive stakeholders. - Strong business judgment with the ability to translate product, policy, and data insights into strategic decisions. - In this role, you will be collaborating extensively with internal teams based in China and across APAC. This collaboration is necessary to support the strategy alignment and drive improvement to our programs. Fluency in Mandarin and English are required for this role, including an ability to communicate business terminology with ease. Preferred Qualifications: - Demonstrated past success working in a matrix environment and ability to influence key stakeholders. - Strong understanding of US health-related regulatory and compliance landscape. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​ Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​ ​ Diversity & Inclusion​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​ TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​ Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $139650 - $256500 annually.​ Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​ Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​ The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​ For Los Angeles County (unincorporated) Candidates:​ Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​ 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​ 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​ 3. Exercising sound judgment.​