Technical Project Manager III – 1P Retail Technical Specialist (6069)

Burlingame, CA (On-site)

Technical Project Manager III – 1P Retail Technical Operations Specialist itD is seeking a Technical Project Manager III to deploy and maintain high-impact retail technologies that power company Lab demo devices, retail displays, and store operations, enabling seamless customer trials and driving adoption of Reality Labs hardware. The ideal candidate will bring deep experience in technical project and program management, hardware/software systems, and retail technology operations, with a track record of delivering optimized in-store technology deployment, high system uptime, and operational efficiency. Location: Onsite – Burlingame, CA (US) Pay Rate: $65.71 - $74.19 depending on experience. We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Only direct W2 candidates will be considered; sponsorship is unavailable. Responsibilities Monitor retail technology performance dashboards and consolidate in-market system statuses into actionable operational updates. Organize and triage technical issues from company Lab store teams, ensuring timely resolution. Build troubleshooting documentation to enhance field usability and device maintenance efficiency. Manage day-to-day relationships with retail technical support vendors and ensure service level agreements (SLAs) are met. Execute and coordinate retail demo content and software updates across AI glasses and VR products, maintaining high uptime. Collaborate with analytics, core demo, and product teams to define KPIs, review engagement and uptime metrics, and drive optimization. Support scalable retail technology solutions, including content deployment and device management systems. Build and track program budgets and manage vendor Statements of Work (SOWs). Internal Responsibilities Attend regular internal practice community meetings. Collaborate with the itD practice team on thought leadership initiatives. Complete client case studies and develop learning materials (blogs, media content). Contribute to the Digital Transformation practice. Attend internal networking events, both virtual and in-person. Work with leadership on career fast-track opportunities. Required Qualifications And Skills 5+ years of experience in technical project or product management, or equivalent. Deep understanding of hardware and software development processes. Hands-on experience with bug and project tracking tools such as JIRA or Asana. Ability to build and maintain project trackers for complex programs. Strong interpersonal, verbal, and written communication skills. Effective at navigating diverse organizational environments. Proven conflict management skills to maintain positive team dynamics. Understanding of retail devices and interactive display technologies is a plus. Bachelor’s Degree in Electrical, Electronics, Mechanical, or Computer Engineering. Preferred Qualifications And Skills Previous experience in Reality Labs or retail technology operations. Proactive approach to exploring and leveraging AI tools for operational improvements. Experience in vendor management, program budgeting, and large-scale retail deployments. Familiarity with operational KPIs, analytics, and system optimization. Education Bachelor’s Degree in Electrical, Electronics, Mechanical, or Computer Engineering, or equivalent experience. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!