CardWorks

SVP DTD Strategy & Planning

USA (On-site)

Join our team - and take the next step in achieving a fulfilling career! What We Do At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most. Who We Are CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC. CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees. Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management. As a critical member of the DTD leadership team and in the capacity of a program/product/strategy lead, this Senior Vice President will expand the prior ‘chief of staff’ function provided by this role. Further, the broad mandate it maintains includes responsibility for creating and managing the planning and management framework for staffing and non-labor spend (full-time and contract staff); supporting the annual DTD budget process; and defining and executing against annual and multi-year strategic initiatives in support of all business priorities. In addition, this leader will lead and own projects/programs from the planning to the delivery elements – utilizing resources across DTD, along with aligning strategic partnerships with stakeholders and business leaders across CardWorks. Essential Functions Will Include Technology Strategy & Vision support Stakeholder, Resource & Budget management Project & Program management Qualified Candidates Will Possess 15+ years of innovative IT/Systems Management experience at a banking, fintech or other financial institution; At least ten years in a senior leadership role. Progressive experience in Information Technology, including framing and driving strategy, managing IT Project planning, delivery and execution -- with a reputation for strong analytic decision making and a strong strategic mind-set Expertise in cardholder system of record, with preference for First Data experience. Experience working with regulators and effectively responding to scrutiny of the business from external parties, internal audit, and compliance. Ability to develop new execution processes and streamline existing processes to deliver flawless execution of intent. Proven ability to develop and implement meaningful operational improvements without significant disruption to existing day-to-day responsibilities. Background in developing monitoring and reporting that enables efficient tracking and allocation of resources as measurement of effectiveness related to process automation and controls. Skills And Experience Bachelor’s degree in computer science/IT or business, required. Master’s degree in technology systems, IT, systems management, engineering or related, a plus. Deep software development and business analysis experience preferred, with successful demonstration of implementation. Familiarity with Call Center operations and tools associated with credit card servicing, underwriting and financial services. Change Management expertise, ideally within both public and private corporate settings. Our Employee Value Proposition Competitive Pay, including a Bonus Target or Variable Pay Incentive Program Benefits Package -Medical, Dental, and Vision (plus much more) 401(k) Plan with Company Match Short- & Long-Term Disability Wellness Programs Group Life and AD&D Insurance Paid Vacation, Sick Days and bank Holidays Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable laws.