Responsibilities

• Strategy Support: Provide advisory input on local social strategies for client review and decision. Ensure full alignment with the central strategy and OKRs and identify synergies between social and influencer marketing.
• Content & Workflow Coordination: Support the client in briefing external agencies. Collect and consolidate feedback into a single, aligned response to share with the executing agency. Track all reworks to ensure feedback is fully implemented before closure.
• Trend Identification: Review agency trend alerts daily to identify relevant trends per brand and market. For each trend, you will provide a description, supporting examples (links/screenshots), brand relevance, and suggested next steps for client review.
• Publishing Governance: Ensure no organic content is published without required approvals from the client under a strict compliance process which involves several stakeholders. Maintain strict proof of approval in the central library (including approving entity, asset reference, approver name, and link to published content) and ensure publishing frequency follows the approved strategy.
• Quality Assurance & Process Compliance: Ensure all executing agencies follow the client's processes and guidelines. Collaborate with internal Findasense teams responsible for Community Management, tagging, and reporting in the local market. Relay approved feedback, track remediation, and escalate non-resolution.
• Governance, Escalation & Technical Coordination: Act as the main point of contact for internal Findasense teams regarding market social topics. Coordinate between Social Tech Admin and executing agencies for technical issues and access changes. Ensure executing agencies do not directly modify profile settings, bios, images, or access levels. Escalate any risks, breaches, or non-compliance to the client's local and central teams.
• Monitoring & Intelligence: Conduct monthly checks for fake accounts across all brands in the market and escalate them. Brief the Findasense Intelligence team on local social listening and reporting needs to ensure alignment with client requirements.

Requirements

• The ideal candidate must have knowledge and minimum of 5 years of professional experience in project management for social media large accounts and influencers. We are looking for a candidate who is a native of GB and who understands and is familiar with the local market, so that they can provide social and cultural insights.
• We’re looking for someone native who knows how to connect with consumers! If you’re flexible, organised, and love planning exciting activations, we want to hear from you.
• You have in-depth knowledge of social media best practices for executions in the market and enjoy helping others achieve their goals.
• Integrity and drive are super important to us, and we appreciate someone who can thrive under pressure while keeping a positive attitude. If you’re a strategic thinker who takes initiative and is always ready to jump in, you’ll fit right in with our team!
• You possess strong strategic social expertise, allowing you to support senior managers, assess recommendations, and adapt them to the local market's needs.
• You are highly organised, detail-oriented, and capable of managing strict governance, compliance guidelines, and multi-agency workflows.
• You have excellent communication skills to coordinate between clients, internal Findasense teams, and external executing agencies.
• Availability: You must be located in London and available to start in the role before 1st July (this includes any notice periods required by your current employer).
• This position is based in London, the candidate must be native and the hiring will be done through our parent company, Teleperformance.

Benefits

• Great benefits