Responsibilities

• Oversight of Social Media Content Creation, Platform Management, Process, Standards & Workflow: Maintain and update overall process workflow for Go to Market Process across Planning, Announcements, Grind, Launch and Postlaunch phases.
• Manage administration, access and configuration of Social Media tooling (Sprout Social for example), as required.
• Develop and maintain KPIs for Social Media Operations across products and any potential Kwalee brand initiatives within PC & Console.
• Maintain best practices in communication when working closely with External Stakeholders (Developers, Agency Partners) and Internal Stakeholders (QA, Production, Product Marketing).
• Coordination & Collaboration with Community Counterpart: Ensure weekly collective priorities are communicated within the team, where crossover is appropriate, on specific games.
• Ensure Social Media planning output complements Community planning where appropriate. Define, develop and constantly improve upon agreed standards of process and communication within the Community & Social Media team to facilitate this.
• Coordinate on forward planning across the portfolio, acting as a collective "Radar" for the team; actively scanning across all active projects to identify risks, resource conflicts, bottlenecks, and potential opportunities to agree priorities together.
• People Management: Delegate game games from the Kwalee portfolio and distribute to the Social Media team as appropriate.
• Oversee workflow and team priorities for the week to determine bandwidth, with a focus on KPIs being met.
• Mentor team members on their games across content creation, development, engagement, moderation, and stakeholder management

Requirements

• Proven experience in a Social Media Manager role, with a deep expertise in social media platform dynamics, content creation, trends, and video game culture.
• A creative and strategic mindset for community engagement and campaign execution, with a great eye for what good looks like.
• Experience in both setting and meeting KPIs, with the ability to build and tie to key business metrics to both inputs and outputs.
• Proven people management experience, with a track record in leading, delegating, mentoring, and developing team members whilst fostering a collaborative environment.
• Excellent written verbal and communication skills.
• The ability to organise workloads effectively whilst hitting deadlines reliably.
• The ability to convey complex ideas with strong attention to detail.
• A strategic mindset, with the ability to design, implement, and optimise processes to achieve key objectives.
• The ability to prioritise based on effort, impact, and business value.

Benefits

• Private Medical Insurance
• Dental Insurance
• Life Assurance
• Royal London Pension
• Free On-site Gym
• Dog-friendly Office
• LinkedIn Learning
• 25 holiday days + bank holidays, and 1 day extra holiday for each year of service capped at 5
• Flexible Working
• Health Cover