Responsibilities

• Serve as the primary point of contact for a portfolio of clients, owning the relationship from onboarding through to renewal
• Lead strategic planning conversations, quarterly reviews, annual media planning, and performance narratives that connect channel data to business outcomes
• Handle difficult client conversations with confidence, including missed targets, creative pivots, budget reallocations, and expectation resets
• Translate client briefs into clear internal direction and push back constructively when briefs need sharpening
• Build and maintain trust with senior client stakeholders, representing Navigator’s point of view on media strategy
• Own campaign set-up, optimisation, and reporting across Meta (primary), Google Ads (Search, Display, YouTube), TikTok, and programmatic platforms including DV360
• Build, troubleshoot, and manage custom audience segments using data from multiple partners with varying taxonomies and data structures
• Monitor campaign pacing, delivery, and performance against client KPIs (ROAS, CPA, CAC, LTV) and make proactive optimisation calls without waiting to be asked
• Manage media plans from briefing to live, including budget forecasting and performance pacing across multiple clients
• Work with pixel and tracking setups with sufficient technical fluency across events, attribution, and CAPI to diagnose problems and coordinate fixes with the data team

Requirements

• 5+ years in paid media, with a meaningful portion in a client-facing or account management capacity
• Strong hands-on experience in Meta Ads Manager, including campaign structure, audience strategy, creative testing, and bid management
• Solid working knowledge across Google Ads (Search, Display, YouTube), TikTok, and programmatic buying (DV360, The Trade Desk, or equivalent)
• Deep understanding of biddable media: auction mechanics, bid strategies, attribution, and incrementality
• Proven ability to build and manage custom audience segments and work with structured data, custom parameters, and tracking troubleshooting
• Proven ability to manage client relationships independently, including high-stakes or sensitive conversations without escalating everything upward
• Commercially astute - you understand margin, pacing, and revenue dynamics, not just campaign performance
• Proven track record managing budgets of £100K+/month across multiple clients
• Strong written and verbal communicator: you write concise, clear client-facing reports and can present performance data without losing the room
• Organised and self-directing with the ability to manage multiple accounts simultaneously

Preferred

• Experience in travel, hospitality, or similarly considered-purchase verticals
• Familiarity with GTM for tracking implementation and QA
• Experience working within a client-agency format
• Understanding of how operational data feeds machine learning systems

Benefits

• Shape the Platform: your input will directly influence product development as we build AI-augmented media buying tools
• Series A-Funded Growth: join a company with ambitious plans to lead the “agentic advertising” category
• Technical Complexity: work with proprietary data partnerships and solve real segmentation challenges, not just run standard campaigns
• Visible Impact: a lean, senior team where your opinion will be heard and your work will matter
• Interesting Accounts: we work across travel, hospitality, and entertainment with some of the world’s biggest brands
• Long-Term Incentives: competitive compensation with a performance-based bonus tied to company milestones