Responsibilities

• Lead day-to-day marketing operations across the region
• Translate business priorities into executable marketing plans, campaigns, events, and content
• Orchestrate internal teams and external partners to deliver high-quality outcomes on time and on budget
• Act as the primary operational backstop for EMEA marketing execution
• Champion the adoption of AI-powered marketing practices, identifying opportunities to improve productivity, campaign performance, content creation, audience engagement, and reporting
• Evaluate and implement AI-enabled tools and workflows that enhance marketing execution while maintaining brand consistency, quality, governance, and compliance standards
• Partner closely with UK/EMEA-based business leaders to:
• - Shape and execute go-to-market narratives
• - Support priority growth initiatives
• - Translate complex service offerings into clear, compelling marketing outputs

Requirements

• Substantial marketing experience gained at a senior level
• Ideally a strong background in BPO, managed services, or outsourcing
• Experience marketing blended delivery models, including: Onshore operations; Nearshore centres; Offshore delivery
• Proven ability to write clearly and persuasively
• Experience working directly with senior business leaders
• Comfortable operating with lean teams and limited structure
• Proven track record of embedding AI into marketing processes, content creation, campaign delivery, or marketing operations at scale
• Demonstrates an AI-native mindset, combining strategic marketing expertise with curiosity, experimentation, and the ability to embed new technologies into day-to-day marketing operations

Preferred

• Prior leadership of marketing for a small to mid-sized BPO or services firm
• Experience supporting regulated or risk-sensitive industries
• Strong operational and commercial orientation

Benefits

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme
• You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!