Senior Manager, Customer Growth

London, UK (Hybrid)

£52K/yr – £58K/yrSenior LevelFull time

Posted 17 hrs ago

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Job Summary

Own and drive customer marketing strategy with a focus on retail, using audience insight and performance data to deliver campaigns that grow revenue and customer value across digital and physical channels.

Own strategy development and campaign execution from concept to evaluation
Collaborate across Retail and museum teams to deliver measurable results

Job Description

Responsibilities

This role is responsible for customer impact, commercial growth and long-term financial sustainability.
Working across the organisation, you'll develop and deliver customer marketing strategies that place audiences at the heart of decision-making while supporting revenue growth, with a particular focus on retail across both digital and physical channels.
You'll be confident using audience insight, segmentation and performance data to shape strategy, lead major campaigns from concept to evaluation, and identify opportunities for growth.
Collaborative, influential and commercially astute, you&aposll work effectively across Retail and wider museum teams to deliver measurable results.

Requirements

senior level B2C marketing professional with a strong track record of delivering commercially driven marketing that grows revenue and customer value.

Benefits

Generous pension scheme
29 days plus bank holidays
Flexible working
Tickets to V&A exhibitions
Subsidised staff canteen
25% discount in V&A shops
Give as you earn scheme
Bicycle loan
Interest-free season ticket
Interest-free rental deposit loan

V&A Museum of Childhood

3.7 Glassdoor

The V&A Museum of Childhood is the UK’s National Museum of Childhood. It is the largest institution of its kind in the world. Its mission is to hold in trust the nation’s childhood collections and to be an international leader in engaging audiences in the material culture and experiences of childhood.Current/Upcoming Exhibitions:Century of the Child: Nordic Design for Children 1900 to TodayOpens 30 March 2018Sister BrotherUntil Sunday 20 May 2018Dream On Until 20 January 2019

London, England, GBR

44 employees (14 in marketing)

www.vam.ac.uk/moc

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