Sam's Club

Senior Manager, Business Strategy - Checkout Operations & Transactional Communications (Sam's Club)

Bentonville, AR (On-site)

Position Summary...The Senior Manager, Cart & Checkout Operations & Transactional Communications owns the end-to-end Cart and Checkout operations, including strategy, operations, performance and all member-facing transactional communications. This role is accountable for how Members understand, navigate, and complete a transaction—from cart actions through checkout, payment, confirmation, and post-purchase communication. This leader serves as the single-threaded owner for Cart & Checkout operations, translating strategy into execution, driving measurable improvements in conversion and clarity, and ensuring a consistent, trusted transactional experience across all channels. What you'll do... Own the end-to-end Cart & Checkout experience, including cart behavior, checkout flow, payments, error states, confirmations, and recovery paths Define and execute Cart & Checkout strategy, priorities, and roadmaps aligned to vision and business objectives Own all transactional communications tied to cart, checkout, payment, and order events across email, SMS, push, and in-app channels through SmartComms Establish experience and messaging standards for clarity, consistency, tone, accessibility, and compliance Manage prioritization, tradeoffs, dependencies, and delivery risks across initiatives Translate business and member needs into experience requirements, functional specs, and success metrics Drive optimization through analytics, experimentation, and iterative delivery to improve conversion and reduce friction Ensure experiences and communications are event-driven, scalable, resilient, and integrated with payments, fraud, tax, promotions, and fulfillment systems Serve as the primary point of accountability for Cart & Checkout performance metrics, including progression, completion, and conversion Reduce member confusion and customer care contacts by improving experience design and transactional clarity Qualifications: 4+ years of direct ownership over Cart, Checkout, Payments, or transactional eCommerce experiences at scale Proven ability to define strategy and translate it into executable roadmaps and delivered outcomes Strong cross-functional leadership skills with experience influencing without direct authority Deep understanding of checkout-related domains including payments, fraud, tax, promotions, and compliance Data-driven mindset with experience using analytics and experimentation to inform decisions Excellent written and verbal communication skills, with strong UX and experience judgment Experience working with event-driven systems, APIs, and modern eCommerce platforms At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For Information About Benefits And Eligibility, See One.Walmart. Bentonville, Arkansas US-09930: The annual salary range for this position is $90,000.00 - $180,000.00 San Bruno, California US-08848: The annual salary range for this position is $117,000.00 - $234,000.00 Additional Compensation Includes Annual Or Quarterly Performance Bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. Benefits For information about benefits and eligibility, see One.Walmart. Bentonville, Arkansas US-09930: The annual salary range for this position is $90,000.00 - $180,000.00 San Bruno, California US-08848: The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 4 years’ experience in retail merchandising, operations management, or related area OR 6 years’ experience in retail merchandising, operations management, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Leading cross-functional teams, Supervisory experience Primary Location... 2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.