Responsibilities

• Own and manage the global CRO testing roadmap
• Plan and run A/B and multivariate tests across websites and landing pages
• Prioritise tests based on business impact and opportunity
• Track results, share learnings and implement successful changes
• Balance quick improvements with longer-term optimisation projects
• Identify conversion issues and opportunities across the customer journey
• Analyse funnels, customer behaviour and performance data
• Use tools like heatmaps, session recordings and analytics to generate insights
• Turn findings into clear test hypotheses and action plans
• Benchmark against competitors and industry best practice

Requirements

• Strong experience in CRO, experimentation or ecommerce optimisation
• Proven success running A/B testing programmes at scale
• Experience with tools such as Optimizely, VWO, AB Tasty or Dynamic Yield
• Strong knowledge of analytics platforms like GA4 or Adobe Analytics
• Experience working with UX, development and marketing teams
• Comfortable managing vendors and third-party tools

Preferred

• Personalisation and audience segmentation is a plus
• Global or multi-market ecommerce experience preferred

Benefits

• Career Development: Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider.
• Enhanced Leave: 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12 months
• Wellbeing Support: Access face-to-face and virtual appointments with our in-house GP.
• Access our 24/7 Employee Assistance Programme (EAP), which is provided by Bupa.