Responsibilities

• Lead the end-to-end project management of Selfridges' largest and most strategically important experiential retail partnerships, from initial briefing through to execution, evaluation and project close.
• Take accountability for the successful delivery of complex cross-functional projects across multiple retail categories including Non-Endemic, Fashion & Accessories, Home, Beauty, Technology, Fine Jewellery & Watches.
• Develop and maintain comprehensive project plans, owning key milestones, timelines, critical paths, dependencies and governance processes to ensure projects remain on track.
• Act as the central point of coordination across internal departments including Buying, Retail, Marketing, Creative Vision, Events, Visual Merchandising, Operations, Property, Digital, Finance and Legal to ensure seamless project delivery.
• Build strong relationships with brand partners, acting as a trusted delivery lead to ensure partner objectives are understood, managed and successfully achieved throughout each project lifecycle.
• Chair project steering groups, governance meetings and cross-functional working sessions, ensuring clear decision making, accountability and effective communication across stakeholders.
• Work alongside the Head of Brand Partnerships to support strategic project planning and prioritisation across the department's experiential portfolio.
• Collaborate closely with Creative Vision during concept development, ensuring ideas are commercially viable, operationally feasible and aligned with agreed customer, commercial and brand KPIs.
• Lead the delivery of Selfridges-led creative initiatives within key retail spaces, including Selfridges Creative schemes and seasonal customer moments.
• Finalise project retail briefs in partnership with Buying and Retail teams, ensuring activations maximise customer engagement, commercial opportunity and operational excellence.

Requirements

• Significant experience leading complex, large-scale experiential retail, brand partnership, events or creative marketing projects from concept through to delivery, managing multiple concurrent workstreams and competing priorities.
• Experience working within a luxury retail, agency, media, events or customer experience environment.
• Strong stakeholder management skills with the ability to influence and collaborate effectively across senior internal and external audiences.
• Demonstrable experience leading cross-functional project teams across creative, commercial and operational disciplines.
• Excellent organisational skills with exceptional attention to detail and the ability to anticipate risks before they arise.
• Commercial awareness with experience balancing partner objectives alongside customer and business priorities.
• Experience facilitating contracting processes and managing project governance.
• Strong presentation, communication and facilitation skills, with confidence chairing senior stakeholder meetings and steering groups.
• Experience working collaboratively with creative teams to translate concepts into deliverable, measurable customer experiences.
• Previous people management or mentoring experience, with the ability to develop and support high-performing team members.

Preferred

• Significant experience leading complex, large-scale experiential retail, brand partnership, events or creative marketing projects from concept through to delivery, managing multiple concurrent workstreams and competing priorities.
• Experience working within a luxury retail, agency, media, events or customer experience environment.
• Strong stakeholder management skills with the ability to influence and collaborate effectively across senior internal and external audiences.
• Demonstrable experience leading cross-functional project teams across creative, commercial and operational disciplines.
• Excellent organisational skills with exceptional attention to detail and the ability to anticipate risks before they arise.
• Commercial awareness with experience balancing partner objectives alongside customer and business priorities.
• Experience facilitating contracting processes and managing project governance.
• Strong presentation, communication and facilitation skills, with confidence chairing senior stakeholder meetings and steering groups.
• Experience working collaboratively with creative teams to translate concepts into deliverable, measurable customer experiences.
• Previous people management or mentoring experience, with the ability to develop and support high-performing team members.

Benefits

• Salary Competitive plus benefits