Bon Secours Mercy Health

Senior Associate Relations Manager

Ohio, USA (On-site)

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Reports to: Director Associate Relations # of Direct Reports: 6-8 Primary Function/General Purpose Of Position The Senior Associate Relations Manager is a key role of the ministry's strategy for positive associate relations. The Senior Associate Relations Manager is responsible for leading a team of Associate Relations Managers supporting various markets. This role will coach team members associate relations skills, focus on development of team members subject matter expertise and resolve issues at the lowest level possible. This role works directly with various leadership levels from front line leaders to higher level leadership up to executives to guide and support them in complex and high-risk associate relations decision making. Effective cross-functional partnership and collaboration, within HR and outside of HR, is required to drive resolutions that mitigate risk, encompass business needs, are comprehensive, address root cause and drive engagement. Essential Job Functions The Sr. Employee Relations Manager is responsible for handling a case load and effectively managing the review, resolution and documentation of code of conduct related matters and policy violations, including but not limited to, harassment, discrimination, retaliation, workplace violence, unprofessional behavior and complex performance issues ensuring the right balance of risk mitigation, engagement and fairness is delivered throughout the case lifecycle. Risk assessment and case management is a critical component. Leads a team of Associate Relations Managers who manage the review, resolution and documentation of code of conduct related matters and policy violations, including but not limited to, harassment, discrimination, retaliation, workplace violence, unprofessional behavior and complex performance issues ensuring the right balance of risk mitigation, engagement and fairness is delivered throughout the case lifecycle. Supports and guides the Associate Relations Manager in handling associate employment concerns, providing quality customer service by resolving inquiries, questions and cases in a consistent, accurate and timely manner. Provides strategic Associate Relations support, business partnership, thought partnership, and coaching to all levels of the ministry. Must be able to flex between presenting to senior leaders to communicating with frontline associates. Strong interpersonal and persuasion skills, enabling individual to establish partnerships working with senior leaders and across organizational lines. Demonstrates a change management mindset through identification of opportunities to enhance the employee experience through process and policy improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction and simplification of workflow. Actively engages and owns change to drive successful execution. Effectively collaborates with multiple cross-functional partners/stakeholders (Legal, Risk, Compliance, Privacy, Quality) with differing points of view while maintaining confidentiality of complex and highly sensitive subject matter. Interprets and applies applicable labor and employment laws, regulations and standards at the federal and state level, in consultation with the legal department. Identifies risk and potential company liability in case fact patterns and uses sound judgment in obtaining legal counsel when warranted. Manages individual cases but able to see the root cause issues and develops proactive strategies to reduce undesirable outcomes and sustain positive environment. Handles complex and emotionally charged issues with composure by addressing the situation objectively, remaining unbiased. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification N/A Education Bachelor’s Human Resources (required) Masters Human Resources (preferred) Work Experience 7 years’ experience of independently conducting a thorough investigation (required) 7 years' experience in Employee and Labor Relations or related field (preferred) 3 Years Of Related Human Resources Experience (preferred) 3 years proven record of business management experience (preferred) Training N/A Language N/A Skills Excellent customer service (required) Excellent Communication (required) Excellent interpersonal skills (required) Strong Written Skills (required) Strong Verbal/Consultative skills (required) Rapport Building (required) Influential (required) Reasoning (required) Problem-solving (required) Conflict Resolution (required) Independent judgement (required) Discretion (required) Ability to maintain confidentiality (required) Dependable (required) Punctual (required) Knowledge Of Federal And State Employment Laws (required) As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What We Offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com