Easton Select Group

Retail Store Manager

Easton, MA (On-site)

Position Summary The Retail Store Manager is responsible for the overall leadership, operational excellence, and financial performance of swimming pool retail locations. This role oversees all aspects of store operations, including staff management, customer service, inventory control, and sales performance. In addition, the Retail Store Manager will lead the development and implementation of a new mobile retail initiative designed to expand customer reach and drive incremental revenue. Essential Duties and Responsibilities Leadership & Staff Management Provide day‑to‑day leadership, direction, and supervision to all retail employees. Recruit, hire, train, and develop team members to ensure high levels of product knowledge, service quality, and operational consistency. Conduct regular performance evaluations and implement coaching plans as needed. Create and manage weekly staffing schedules to align with business needs and labor budget targets. Foster a professional, collaborative, and customer‑focused work environment. Sales Management & Customer Experience Drive achievement of daily, weekly, and seasonal sales targets. Analyze sales data to identify trends, opportunities, and areas for improvement. Ensure consistent delivery of exceptional customer service, including accurate water testing and product recommendations. Implement merchandising standards, promotional programs, and seasonal product strategies. Resolve customer concerns promptly and professionally. Mobile Retail Initiative Development Lead the planning, launch, and ongoing management of a new mobile retail service offering on‑site product delivery and customer support. Develop operational workflows, route structures, pricing models, and service standards. Train mobile retail personnel and ensure alignment with company policies and customer service expectations. Monitor key performance indicators (KPIs) such as route profitability, customer retention, and average transaction value. Collaborate with marketing and operations teams to promote the mobile retail program. Operational & Inventory Management Oversee inventory accuracy, stock levels, and replenishment processes to support seasonal demand. Manage vendor relationships and coordinate special orders as needed. Ensure compliance with safety regulations related to chemical handling, storage, and facility operations. Maintain accurate records through point‑of‑sale and retail management systems. Uphold store appearance, cleanliness, and operational standards. Business Development & Community Engagement Identify opportunities to expand the customer base, including residential, commercial, and service‑provider segments. Support local marketing initiatives, community events, and partnership opportunities. Collaborate with internal teams to enhance brand visibility and customer engagement. Qualifications Minimum of 3 years of retail management experience; pool industry experience preferred but not required. Demonstrated ability to lead teams, manage performance, and drive sales results. Strong analytical skills with the ability to interpret sales and operational data. Excellent communication, problem‑solving, and customer‑service skills. Ability to work in a fast‑paced, seasonal environment with varying operational demands. Valid driver’s license required for oversight of mobile retail operations. Willingness to learn pool chemistry, equipment, and industry‑specific product knowledge. Key Performance Indicators Achievement of sales and profitability targets. Successful launch and growth of the mobile retail program. Employee retention, engagement, and performance. Customer satisfaction and repeat business metrics. Inventory accuracy and operational compliance. What We Offer: 9 paid holidays Paid vacation and sick time Employer-matched 401(k) Employer-paid life insurance Optional supplemental life insurance Medical, dental, and vision insurance plans We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.