Responsibilities

• Resident communications
• Plan, create and implement cross-platform campaigns in collaboration with internal teams (such as Communities, Neighbourhoods, Resident Involvement) including
• Create social media content across platforms which effectively targets different stakeholders
• Use a social media Soha persona (such as ‘Soha communities’ or similar) to promote events within community groups
• Liaise with leaders and partners in the community to maintain up-to-date community information on our website, in particular to support residents who continue to be affected by the cost-of living crisis
• Design promotional and marketing campaign materials (such as fliers or posters) using InDesign and Canva
• Gathering and telling the stories of impact on residents (e.g. creating and promoting case studies with internal teams, or promoting outcomes of Soha Improves) for resident and Board assurance
• Understand where our stakeholders are online and how they use the platforms, including
• Reply to comments online to signpost in the direction of our services
• Find and react to relevant stakeholder engagement on all public facing platforms, and feed this back to the relevant teams

Requirements

• Excellent interpersonal and communication skills, including brand, tone and language awareness
• Ability to write clear and accessible copy for different audiences
• An open, collaborative approach to work, based on trust, co-operation and a proactive and flexible attitude
• Good organisational skills and the ability to balance multiple commitments and prioritise work effectively, using your own initiative
• The initiative to be curious about new channels and platforms which could be deployed; the ability to be creative and imaginative with those tools already in use with an understanding of reaching and engaging with different target audiences
• Driving license.

Preferred

• Camera or film experience
• Previous experience working within the housing sector
• Experience with Survey Monkey, Dotdigital, Wordpress and Horizon products
• Working knowledge or understanding of digital accessibility (WCAG)
• Basic Adobe Creative Cloud and Canva skills
• Experience of working in a customer focused service, dealing with both internal and external audiences
• Capacity to proactively build relationships with relevant stakeholders