Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.
The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.
Job Description:
As a Product Content Manager, you will work within the Darktrace R&D department to coordinate technical documentation and technical information requests. You will support a team of technical authors and Darktrace product information specialists to ensure our customers, partners, and the wider Darktrace community have the resources they need to succeed.
Successful candidates will learn to identify knowledge sources and build product awareness, cultivate working relationships with subject matter experts, and communicate answers clearly and accurately.
This is a hybrid role, with compulsory attendance of 2 days a week in the Cambridge office.
What you'll be doing:

• Handling incoming product and technical questions from customer facing teams, and coordinating with stakeholders to produce accurate responses.
• Maintaining approved technical answers in a centralized database as product functionality evolves.
• Coordinating change requests for product documentation, balancing accuracy, relevance, and priority.
• Reviewing technical documentation, video scripts, and other resources to ensure clarity and alignment with product feature set.
• Ad-hoc project work related to technical releases, innovative projects, and localization of content.
  

What we’re looking for:

• Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear messaging
• A proactive and self-motivated approach, with the ability to work both independently and collaboratively
• Strong organisation, prioritisation, and attention to detail
• Confidence managing and coordinating requests across multiple stakeholders and teams
• Curiosity and confidence to engage with technical experts and ask the right questions
• Ability to tailor communication for a range of audiences, from engineers to end-users
  

Nice to have:

• Experience in project coordination or process management
• Exposure to technical documentation, knowledge management, or SaaS/product environments
  

Benefits:

• 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
• Additional day off for your birthday,
• Private medical insurance which covers you, your cohabiting partner and children,
• Life insurance of 4 times your base salary,
• Salary sacrifice pension scheme,
• Enhanced family leave,
• Confidential Employee Assistance Program,
• Cycle to work scheme.