The Aragon Company

Pay Per Call Operations & Account Management Support Coordinator

New York, USA (Remote)

Our Mission and Values The Aragon Company is a performance marketing agency on a mission to be an indispensable source of growth for our clients. We specialize in customer acquisition for finance, home services, fintech, mobile apps, insurance, and emerging AI-first companies helping them scale through affiliate marketing, pay-per-call, and strategic traffic partnerships. Our work is directly focused on our clients’ ROI, and we’re passionate about delivering results that matter. Whether you're client-facing or supporting our operations behind the scenes, every role at Aragon contributes to performance, momentum, and measurable growth. Our Core Values: We are an accelerant to our customers' growth. We thrive in dynamic environments and move with agility. We are passionate about performance. We own our outcomes down to the smallest detail. We cultivate momentum and build forward. At Aragon, you'll be part of a company building something bigger. We deploy products, data, and marketing expertise to solve complex customer acquisition challenges. We invest in people, promote cross-team collaboration, and create an environment where results are recognized. If you're excited by performance-driven marketing, rapid experimentation, and turning strategy into impact, you’ll thrive here. The Position The Pay Per Call Operations & Account Management Support Coordinator is responsible for ensuring efficient call routing, performance analysis, and operational support across pay-per-call campaigns. This role manages and optimizes Ringba call flows, monitors routing performance, and maintains system accuracy while delivering actionable reporting on key performance metrics such as RPC, CVR, connectivity, and QA outcomes. The coordinator supports Account and Affiliate Managers through campaign monitoring, onboarding assistance, troubleshooting, and analytical insights, while contributing to strategic optimization initiatives that drive revenue and profitability. Additionally, the role oversees budget tracking, documentation, and administrative processes, collaborating cross-functionally to improve visibility, operational efficiency, and campaign performance. Key Responsibilities Operational Call Routing & Flow Management (30%) · Set up, optimize, and maintain Ringba call routing plans within 2 hours at 90% accuracy. · Audit and organize Ringba call flows; remove outdated flows to maintain system cleanliness. · Monitor call flow performance, routing errors, and publisher-to-buyer path inefficiencies. Reporting, QA, & Performance Analysis (30%) · Build and maintain internal and external performance reports. · Analyze RPC, CVR, connectivity, QA results (onscript), and buyer/publisher relationships. · Diagnose daily volume shifts, identify root causes, and provide actionable insights. Account Manager & Affiliate Manager Support (20%) · Support AMs with campaign monitoring, pacing, profitability checks, and troubleshooting. · Assist in client onboarding, account setup, ad ops requests, and tracking validation. · Participate in client or affiliate discussions to present analytical findings when needed. Strategic Optimization & Action Planning (10%) · Create optimization plans based on reporting insights and work with leadership for approval. · Implement routing adjustments and monitor performance impact. · Collaborate on RTB and static campaign strategies for profit and revenue growth. Budget Tracking & Administrative Support (10%) · Manage prepay client balances and notify Account Managers when funds are low. · Track routing changes, publisher modifications, and campaign adjustments. · Document action plans, outcomes, and performance improvements. Qualifications: Required Technical Skills · Must have Ringba experience: routing plans, call flows, reporting, IVR monitoring, troubleshooting. This is non negotiable for this role! · Everflow: offer setup, tracking verification, reporting, postbacks, sub-source analysis. · Excel: XLOOKUP, VLOOKUP, INDEX/MATCH, IF/IFS, SUMIFS, COUNTIFS, text cleaning, date functions, error handling. · Excel Tools: Pivot Tables, Power Query, Power Pivot/DAX, conditional formatting, dashboards. · Performance Marketing Metrics: RPC, CVR, CPA, AHT, ROAS, margin, buyer caps. Competencies . Critical Thinking: evaluate multi‑source data to identify issues and opportunities. · Strategic Foresight: anticipate volume changes, routing failures, and scaling opportunities. · Technical Aptitude: rapid learner across systems, tools, and analytical environments. · Operational Execution: organized, detail-oriented, and able to manage multiple workflows. · Cross-Team Collaboration: work closely with Account Managers, Affiliate Managers, and ad operations.