Bon Secours Mercy Health

Patient Services Representative - In Motion at Town Center

Virginia Beach, VA (On-site)

Thank you for considering a career at Bon Secours Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days/Afternoons (United States of America) Primary Function/General Purpose of Position The Rehabilitation Technician assists therapists, therapy assistants and/or athletic trainers as assigned. Primary duties include routine cleaning, quality control checks, room set-up, inventory ordering, preparing patients and equipment for treatment, assistance with patient care, and related documentation. Essential Job Functions Communicates with patients, visitors and all other customers in accordance with organization guidelines. Communicates with therapists and/or therapy assistants, as well as other team members, regarding patient care. Performs routine functions in patient care databases and systems, including electronic medical records. May assist therapists, assistants and/or athletic trainers with patient care as needed. Maintains adequate department supplies within budget as directed by leadership. Performs cleaning and quality control checks, temperatures checks, whirlpool cultures, and other items as delegated by leadership. Completes record keeping and other tasks assigned by leadership. Assists with transportation of patients according to therapist's instructions, as needed, using proper technique and equipment. Demonstrates initiative/collaborates with process improvement teams. Positively represents department and profession to others. Attends and participates in scheduled meetings and in services. May assist with front office operations, including answering calls, patient scheduling, and copay collection. May support planning and execution of events in the community. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification BLS Basic Life Support (preferred upon hire, required within 30 days for BSMH, required at hire for RSFH) Education High School Diploma or General Educational Diploma (GED) (required) Work Experience None Training None Language None Patient Population X Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. X Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) X Infant (1-12 months) X Pediatrics (1-12 years) X Adolescents (13-17 years) X Adults (18-64 years) X Geriatrics (65 years and older) Not applicable to this position Working Conditions X Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. General office environment. X May be exposed to high noise levels and bright lights. X May be exposed to physical altercations and verbal abuse. X May be exposed to limited hazardous substances or body fluids.* X May be required to use physical restraints. X May be exposed to human blood and other potentially infectious materials.* X May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. X May have periods of constant interruptions. X Required to car travel to off-site locations, occasionally in adverse weather conditions. X Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Skills Demonstrates general computer skills including data entry, word processing, email, and records management. Excellent interpersonal skills Strong time management skills Strong organizational skills Strong interpersonal and communication skills are needed to ensure the efficient running of the Department. Must be able to maintain strict confidentiality of all work related and sensitive information. Ability to work well with all levels of patients, the public and other health care professionals. Bon Secours Mercy Health is an equal opportunity employer. As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: In Motion PT Town Center - Maryview It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com. We believe your best is yet to come. At Bon Secours Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.