Hoag Health System

Member Advocate I: Hoag Clinic Engagement Service

Costa Mesa, CA (On-site)

Job Description Primary Duties and Responsibilities Hoag Clinic: Member Advocate I: The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. Qualifications Education and Experience Required High School Diploma or equivalent 1-3 years of customer service experience Preferred Call Center Environment Experience Familiarity with medical terminology Experience with Radiology scheduling License Required N/A License Preferred N/A Certifications Required N/A Certifications Preferred N/A