Responsibilities

• We are looking for a Marketing Operations Lead to join our Internal Operations team on a 12-month fixed term contract, owning how Marketing operates at scale.
• Guide Marketing through quarterly and annual planning, ensuring clear objectives, priorities, and alignment
• Alongside functional leads, translate strategy into structured, executable, feasible plans with clear ownership, sequencing, and decision points
• Establish and evolve effective ways of working and operating rhythms across our geographically dispersed (London & NY) marketing functions
• Continuously improve the operating model to increase focus, speed, and predictability
• Introduce lightweight planning structures that support experimentation (e.g. test-and-learn cycles, campaign iteration loops) without slowing teams down
• Partner with Strategy and Insights leads to ensure marketing plans are grounded in clear performance frameworks (e.g. campaign goals, success metrics, attribution approach), enabling consistent evaluation and iteration
• Act as the “glue” across marketing channels and teams, ensuring delivery of a unified marketing plan
• Ensure execution is supported by clear, scalable workflows internally and with our parent company (e.g. campaign setup, approvals, tracking, reporting)
• Drive alignment and ensure clear prioritisation and trade-offs are made to create more significant impact and ensure clarity of focus for Marketing teams

Requirements

• You have considerable marketing operational experience, with a proven track record in leading large initiatives, ensuring alignment and resolving dependencies and conflicts swiftly and amicably
• You have excellent stakeholder management, influencing and relationship building skills, which you use to ensure visibility and collaboration across marketing teams and cross-functional boundaries
• You have exceptional communication skills, and can tailor your message to suit audiences at every level of the company, using empathy and active listening to read situations quickly
• You’re hands-on with marketing operations tooling and workflows (e.g. CRM systems, campaign management, lifecycle or growth operations)
• You’re adept at driving accountability, and have strong command skills, you’re not afraid to take challenging stances with senior stakeholders
• You’re user and business value driven, with hands on experience collaboratively scoping, kicking off and delivering campaigns

Nice to have

• You have experience partnering with technical and product teams to ensure a seamless user experience across all touchpoints
• Experience working as a consultant, or in a fast paced, product scale up environment
• Experience introducing automation or AI into operational workflows to improve efficiency or quality