Senior Marketing Executive - Customer Engagement
Bupa UK
Salford, UK (Hybrid)
£33K/yr - £35K/yrIn-houseFull-timeSenior level2+ years exp.
4 weeks ago
Marketing & Engagement Executive
Sheffield, UK (Remote)
£28K/yr – £35K/yrMid LevelFull time
Posted 5 hrs ago
Job Summary
Lead and own FinLegal's expert network engagement and client lifecycle initiatives, from recruitment and ongoing engagement to content, events and partnerships that drive retention and growth.
- Own recruitment campaigns and ongoing engagement for the expert network
- Support retention, adoption and account growth through targeted client engagement and content initiatives
Job Description
Responsibilities
- Expert network engagement
- Help plan and deliver activity to grow and engage FinLegal's expert network, including recruitment campaigns to attract new experts in target specialisms and regions.
- Run regular engagement with the network, such as newsletters, platform updates, feedback surveys, and expert forums or roundtables.
- Existing client engagement and retention
- Support the Sales and Customer Success teams with engagement activity for existing clients, focused on retention, adoption and account growth.
- Organise client user groups, focus groups and community sessions, and share what you learn with the wider team.
- Create nurture and feature-adoption campaigns that encourage platform activity and introduce new features.
- Coordinate customer testimonial and case study collection, including liaising with clients, arranging feedback calls, and managing consent and approval.
- Content, events and partnerships
- Plan, write and schedule content across LinkedIn and other channels.
Requirements
- Some experience in marketing, community management, client engagement or customer marketing, ideally in B2B, SaaS or professional services.
- Some experience engaging an audience, community or customer base.
- Strong writing skills, with some experience producing content for LinkedIn, email and web.
- Some experience helping to organise events, online or in person.
- Familiarity with a CRM or email marketing platform. HubSpot experience is a bonus.
- Regular use of AI tools, preferably Claude, and a genuine interest in how AI can improve marketing work.
- Some experience with, or willingness to learn, demand generation and outreach tools.
- Proficient in Microsoft 365 (Word, Excel, PowerPoint, SharePoint).
- Confidence to build relationships with people at all levels, including clients, experts, partners and our CEO and senior management team.
- Strong organisation and the ability to manage your own workload and priorities with accountability.
Preferred
- Degree in Marketing or a related field, or equivalent experience.
- Experience in legal, LegalTech, FinTech, SaaS B2B, insurance or healthcare sectors.
- Experience engaging professional networks such as medical, legal or other specialist experts.
- Experience working in a start-up environment,
FinLegal
4.3 Glassdoor
Personal injury and clinical negligence firms use FinLegal to turn unstructured medical records into indexed, paginated, confidence-scored bundles, same day, at a fraction of what manual preparation costs.Every page read. Every document cross-checked against source. One output, ready for case preparation. IPC from £150 per 2,000 pages. AI Medical Summary from £25. No subscription, no minimums. New medical AI accounts start with £3,000 free credit.Plus a dedicated platform purpose-built for mass and class claims, engineered for the volume and document load these cases demand.
Founded in 2019
Wincobank, Darnall, Tinsley, England, GBR
37 employees (3 in marketing)
1% recommend to a friend
1% CEO approval
Salaries
Posted range
£28K/yr – £35K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
2 (5% of company)
Marketing Roles Posted (Last 30 Days)
1
Funding
Total Funding
$2.6M
Last Raise
$2.6M
Series Unknown
Funding History
- Jul 2024Series Unknown • $2.6M
- Dec 2023Angel
Traffic Signals
Monthly Visitors
1.4K
Traffic Source Mix
Search
30.3%
Direct
32.4%
Referral
12.2%
Social
6.7%
Paid
7%
Headcount Trend
Current headcount: ~37
Links
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