Responsibilities

• Own and manage the overall marketing and campaign calendar.
• Develop integrated marketing plans that balance brand priorities, customer needs, and commercial objectives.
• Translate campaign and business priorities into clear channel plans, timings, and responsibilities.
• Coordinate activity across CRM, digital marketing, PR, partnerships, Brand, and E-commerce.
• Work closely with Brand to ensure marketing activity reflects the overall creative direction and key narratives for the season, and is expressed consistently across channels.
• Coordinate marketing asset requirements with Design and Editorial, ensuring briefs are clear, timely, and informed by channel needs.
• Lead regular campaign planning and review meetings, helping teams stay aligned around priorities and delivery.
• Lead the CRM and customer marketing strategy, developing this as an increasingly important area of growth for the business.
• Own the customer communication plan across email and other relevant customer touchpoints.
• Develop segmentation and targeting strategies that allow for communication with customers in increasingly relevant and personalised ways.

Requirements

• Strong experience in a broad marketing role, with particular depth in CRM and customer marketing.
• Strong understanding of customer lifecycle marketing, retention, segmentation, and targeted communications.
• Good understanding of digital marketing, including paid social, paid search, and affiliate marketing.
• Experience managing agencies or external marketing partners.
• Experience planning and coordinating integrated campaigns across multiple teams and channels.
• A good working understanding of PR and partnerships, with the ability to connect activity into a wider marketing plan.
• Strong analytical skills and confidence using marketing and customer data to inform decisions.
• Excellent project management, organisational, and stakeholder management skills.
• Strong commercial awareness and understanding of customer behaviour.
• Experience within e-commerce, retail, interiors, or consumer brands would be advantageous.

Preferred

• Experience managing or developing junior team members preferred.

Benefits

• Alongside a competitive salary and company-wide bonus scheme, they offer a thoughtful and collaborative working environment, generous holiday allowance, pension scheme, staff discount, and daily meals prepared by their in-house chef.
• Casual dress
• Free parking
• On-site parking