Responsibilities

• Build and deliver email, SMS, direct mail and push notification campaigns across different customer audiences using Customer.io.
• Support the delivery of broadcast and triggered customer journeys that drive conversion, spend, cross-sell and retention.
• Help develop and optimise lifecycle communications, working closely with the Senior CRM Managers and wider stakeholders.
• Support the lifecycle communication plan across Leads, Active and Winback customer segments.
• Help deliver personalised and timely communications that enhance the customer experience.
• Support seasonal campaigns, trade communications and new product launches.
• Assist with ongoing testing across subject lines, send times, creative and segmentation, using results to identify opportunities for improvement.
• Prepare weekly and monthly CRM performance reports, highlighting key results, trends and insights.
• Work closely with the Creative team to brief and develop engaging, on-brand email assets that support campaign objectives.
• Support Customer Care with email-related enquiries and use customer feedback to improve triggered journeys.

Requirements

• An interest in using data, analytics and A/B testing to understand and improve campaign performance.
• Highly detail-oriented, with strong organisational skills and a focus on accuracy.
• Comfortable working in a fast-paced, growth-focused environment and managing multiple priorities.
• Collaborative and confident working with both technical and non-technical teams.
• Curious, proactive and eager to learn, with a hands-on approach and a willingness to get stuck in.

Preferred

• Some experience in email marketing, CRM or a similar digital marketing environment is desirable, but not essential.
• Experience with CRM, ESP or customer engagement platforms would be a plus, ideally Customer.io, or a willingness to learn quickly and get stuck in.

Benefits

• A competitive package that rewards your skills and dedication.
• Flexibility of hybrid working from our office based in Wandsworth.
• Be part of a Better Business (B-Corp), making a positive impact on profit, people, and planet.
• Join an award-winning startup backed by the largest food and beverage company globally: Nestle
• Experience a workplace that feels like home, complete with free meals, a gym, a vertical farm, and pet-friendly policies.
• Prioritise your well-being with perks like Vitality health insurance, access to LinkedIn Learning, mental health support, Better Up AI Coaching and a generous holiday package (30 days + bank holidays).
• Enjoy a 50% discount on all Mindful Chef products.
• Enhanced policy of up to 6 months full pay primary parental leave and up to 6 weeks full pay secondary parental leave.